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New phone scam hitting Tacoma utility customers

The utility company posted a warning on Tuesday -- customers are getting phone calls from scammers claiming to disconnect service if they don't pay up.

A new phone scam is targeting customer of Tacoma Public Utilities. The agency posted a warning on their Facebook page Tuesday evening.

"We're hearing reports of scammers, pretending to be TPU, calling homes and businesses, threatening to disconnect utility service unless they receive immediate payment by prepaid cards," the post read.

Scammers are using recorded voice prompts and greetings from TPU and using caller ID spoofing technology, to appear as though they are calling from TPU.

The utility company says it will never:

-Call, email, or make a home visit demanding an immediate payment.
-Call, email, or make a home visit requesting credit card, banking, or financial information.
-Request payment on a prepaid card.
-Shut off service without providing written notice at least 7 days in advance.