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Cruise passengers stranded in Newfoundland

by LORI MATSUKAWA / KING 5 News

KING5.com

Posted on September 8, 2010 at 9:43 PM

Updated Thursday, Sep 9 at 6:51 AM

SEATTLE - Milo Myers booked a 10-day cruise from St. Pierre to Halifax aboard the Spirit of Oceanus, but his cruise ended before it began.

"Well obviously it was a disappointment and when you get to be our age we were looking forward to a nice cruise in a beautiful area," he said.

The Myers' flew to St. John's, spent a couple of days there and then were supposed to take the short hop to St. Pierre and pick up the Spirit of Oceanus there.

But Seattle based Cruise West changed owners and on Tuesday posted a recorded message: "Thank you for calling Cruise West. We are in the process of restructuring the company with new ownership. As part of this process, we are suspending all new bookings and our reservation center is temporarily closed."

Cruise West specializes in small-ship cruises in Alaska. It's had problems in the past, including a grounding of the vessel "Spirit of Glacier Bay" in Tarr Inlet two years ago.

Myers is hoping for a refund but the company hasn't returned his calls.

"I had put down about $12,000 for the airlines and cruise so as of right now I'm out that amount of money," he said.

Myers also has to pay for his hotel in Seattle and his flight back to New Mexico and he doesn't have insurance.

"There were some passengers on the ship that had purchased around-the-world cruises and this is about half way around the world," he said.

Cruise West says on its website that it will continue to operate its U.S. ships through October. That includes sailings from Seattle and Portland, as well as tours already underway in Alaska.

No word yet on what will happen to cruises scheduled after October.

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Comments: Displaying 1 - 5 of 5

valerina said on September 12, 2010 at 8:24 PM

It is sad that consumers have to purchase an insurance policy to protect them from losing money because another for-profit company didn't treat its customers right and there isn't consumer protection in place.

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prestolog said on September 10, 2010 at 12:14 AM

I wonder if those passengers and crew were ever repatriated from the Darien Jungle and Panama...

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prestolog said on September 10, 2010 at 12:12 AM

Someone didn't like my post linking Exploration Cruise Lines bankrupcy??

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zaxxon7469 said on September 9, 2010 at 2:39 PM

This is happening to often around here. Crossroads Appliance one of the company sold to new owners, locked their doors for restructuring, and pretty much said haha to anyone who paid for produst and was waiting for delivery. Not only should insurance or some sort of consumer protection acts need to be updated, but the companies themselves should have insurance.

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sseder said on September 9, 2010 at 11:49 AM

This is why you buy travel insurance to protect you from loosing all you put into your trip!

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