Now THIS is how you write an airline complaint letter

Now THIS is how you write an airline complaint letter

Credit: AFP/Getty Images

Now THIS is how you write an airline complaint letter

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by TRAVIS PITTMAN / KING 5 News

KING5.com

Posted on July 2, 2013 at 11:32 AM

Updated Tuesday, Jul 2 at 12:09 PM

This may be the best airline complaint letter ever.

Arthur Hicks, a passenger upset with his service on Caribbean airline LIAT, wrote an open letter that was published in a newspaper in the British Virgin Islands.

It happened back in April, but has gotten a lot more attention now that the head of Virgin Airlines, Sir Richard Branson, tweeted about it. Branson added, “As a colleague said: ‘I guess this is why LIAT is reputed to stand for Languishing In Airport Terminals!’"

Here is Arthur’s full letter:

Dear LIAT,

May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.

I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.

So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”

P.S. Keep the bag. I never liked it anyway.

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