SEATTLE - Robert Cropley did a double take when he checked his June 520 toll bill online.
"I just checked my bill, and found I was charged twice. They charged me for going in both directions," said Cropley.
Monday through Friday, Cropley’s commute takes him from Seattle to Kirkland. He prefers to travel I-90 and avoid the 520 toll, but if traffic is too thick, he’ll pay the toll to save time.
According to Cropley, on June 22, he traveled in the westbound lanes of 520 to get home from work. However, his Good-to-go account stated that he had traveled westbound and eastbound, at the same time on the same day.
"I just don’t want it to be swept under the rug. I want them to actually get it fixed. It's been going long enough that there shouldn’t be any more glitches in it," said Cropley about the 520 toll system.
Cropley said he emailed a complaint the WSDOT Thursday. He is waiting on a response.
KING 5 contacted WSDOT, and reached spokesperson Patty Michaud by phone.
“I haven’t heard of any major issues with the billing system,” said Michaud.
Michaud said if drivers suspect any inaccuracies with their toll bill, they need to contact customer service at 1-866-936-8246. If you leave a message, like Cropley did, someone will get back to you, according to Michaud.