Video: Fort Lewis soldier battles cell phone company over bill

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FORT LEWIS, Wash. - A Fort Lewis soldier fighting for his country in Iraq spent some of that time battling his cell phone company.

Before Jeff Cannizzaro went to Iraq in June 2006, he put his phone on hold and left money in the account. But Sprint kept charging him.

When he asked for a refund, the company did nothing for months.

"It's not that I get angry," he said. "I get disappointed and upset. I'm just trying to get this situation resolved."

His wife called and wrote e-mails trying stop the charges that kept on coming until he returned in September 2007.

"It would go down slightly every month by the taxes taken out of them while the phone wasn't in service," Cannizzaro said. "The day I got back I called them and asked them about the credit and they said it was in the mail, and apparently it's been in the mail since I got back in September."

KING

Jeff Cannizzaro said Sprint owed him $48. In the end, he received a $100 check from the cell phone company.

He wrote a letter to Sprint's CEO. When that didn't work, he had KING 5 call Sprint.

Sprint wouldn't talk to KING 5 specifically about his case, but they did act fast.

"I got a call from someone from Sprint apologizing, saying it must have gotten lost in the shuffle and we're really sorry about the inconvenience and there will be a check in the mail overnight to you," Cannizzaro said.

Cannizzaro said Sprint owed him $48. In the end, Sprint sent him a check for $100.

"I'm very glad KING 5 is willing to help me out in this situation," he said.

If a company is ignoring your calls and letters, try filing a complaint with the Attorney General's Office.