A die-hard Seahawks fan claims he was denied access to a game simply because he's disabled. He's not blaming the team; he's blaming Ticketmaster.
Chuck Holmstrom suffers from rheumatoid arthritis that's gotten gradually worse over the past seven years.
You know, I wish I could get around better than I do, but I can't, he said. Stairs and walking great distances, it's tough.
Still, he tries to make it out to at least one game at CenturyLink Field to cheer on his favorite team.
I like to go to one game a year, and because of the arthritis, I more or less have to go when it's still warm out, so that's only the first couple games of the year I'm limited to, he said.
He set his sights on the September 22nd game against the Jacksonville Jaguars, but when he tried to buy a disabled-access seat on Ticketmaster, he got bad news.
I got a note back from them pretty quickly saying there were no more accessible seats available, he said.
Since Ticketmaster's interactive seating chart still showed several of those seats available, he sent a follow-up email.
So then another email comes back saying this won't be possible because Century Link says unless you're in a wheelchair you can't have those seats, he said.
At that point, a frustrated Holmstrom contacted the Seahawks directly. He says the team resolved the issue almost immediately.
They were very helpful, and ended up trading me the ticket I had already bought for the one I wanted originally, he said.
Holmstrom feels Ticketmaster's response to his original request was in direct violation of the Americans with Disabilities Act.
The law prohibits discrimination based on disability and is one that spokespersons for the Seahawks and Ticketmaster say they take seriously.
A Ticketmaster spokesperson said all they do is sell the tickets they are given and in situations like this one the responsibility lies with the venue.
With limited mobility accessible seats, CenturyLink Field has instructed us that for mobility impaired accessible seating, to offer the highest row in the lower part of a section and the lowest possible row in the higher part of the section, said Jacqueline Peterson with Ticketmaster told KING 5.
She says they were following the instructions the stadium gives them.
Holmstrom says he's grateful the Seahawks addressed his concern so quickly. He also says the person he spoke with at the Seahawks told them this is not the first time fans with disabilities have had problems purchasing disabled-access seats through Ticketmaster.
Holmstrom says he's sharing his story in hopes of encouraging others in similar situations to stand up for their rights.
There are laws in place to protect us, and we should use them, he said.