Philomena Coyle is busy lady. When she's not spending time with her daughter and grandson,she is on her computer taking online courses to earn a degree in human resources.
So on April 21, when her computer locked up, she freaked out.
You know, we've got to have this back, I need it today because I've got one class that's ending in another week, she said.
But Philomena wasn't the only one with computer problems that day. Her anti-virus software McAfee sent out the wrong message to Windows XP users, telling them a good part of the system was actually bad.
It just absolutely went completely down, I couldn't use anything, she said.
Users all over complained online about similar issues. Hospitals in Rhode Island had to reschedule elective surgeries and a jail in Kentucky had to cancel visitation because their system was down.
To get her computer back up, Philomena paid $227 to get it fixed the same day, but getting McAfee to pay for it, wasn't as fast.
First of all, I was on the phone for 2 hours on hold, that was unbelievable! she recalled.
The company's CEO posted a video apologizing to customers. He even promised to make it right to people like Philomena.
For a limited number of home users who were impacted, we're giving you a free two-year subscription and will reimburse you reasonable costs you've incurred, he stated.
But with no luck talking to customer service, Philomena called me and I got in touch with McAfee. They're still working out the bugs on how to pay people back. Shortly after they got Philomena's info from usthey e-mailed her and promised a check right away.
If you had to pay for repairs because of the McAfee problem, hold on to your receipts. McAfee says they will put out a form on their website for you to fill out, in about a week.