"Sears conducts approximately 13 million home service visits per year and always strives to provide the best possible customer service. Unfortunately that wasn't the case in these isolated incidents in your viewing area. We have since hired new contractors in the western Seattle area and our district managers are personally going through the logs and contacting customers who may have been impacted by these service interruptions to ensure that they have received service and are satisfied. Sears welcomes to the opportunity to contact these customers directly to apologize for the poor service and attempt to win back their future business."

Kimberly Freely

Manager, Corporate Public Relations

Sears Holdings Corporation