SEATTLE - Nate Wight's summer came to a quick end when he broke his foot on a river rafting trip.
"It's bad. I didn't think it was a bad as it was," he said.
Four screws later, Nate's got one more put in him by Sears.
"They're charging me over and over. Every day I check my account there's another charge on there," he said.
The doctor ordered Nate to exercise. So he bought a heart rate monitor on Sears.com to help with his stationary bike sessions.
$43.64 later he had one monitor, but Sears had charged him eight times.
Jesse Jones: "What annoys you more - your foot or Sears?"
Nate Wight: "Sears for sure, man, they're killing me!"
Check this out: Nate bought the heart-rate monitor on Halloween, priced at $43.64. But over the next two days, Sears hit his account again. There were no charges for a couple days. Then they started again.
That's when Nate called Sears customer service. Sears told him they'd put the money back.
He got three of the credits back, but over the next three days Sears took that money back.
Jesse Jones: "After they helped you, you kept getting charged?"
Nate Wight: "After they admitted in their words 'We dropped the ball all over the place on this one, we'll give you credit as soon as we can, get this to stop' - it has not stopped."
That's when Nate called me, and I called Sears.
They said a "system issue" caused the duplicate charges to not only Nate's debit card, but to other customers.
How many? They won't say. They promised to stop charging Nate and give him his money back.
"I kept getting charges, so at this point I can't wait another 10 days, I'm not going to have any money left in my account," said Nate.
All the money has now been returned and Sears says they are sorry about this. In an effort to make it up to Nate, they're sending him a gift card.
If this happens to you, print out your bank statements and contact the merchant and your bank. Then give me a call.
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