Jon Sewell is a musician at heart, but the Seattle man feels like he's getting played by Chase bank. Not only do they have $1200 of his money, the bank is forcing him listen to bad tunes every time he calls.
In October, Jon went to a downtown Chase bank branch and made his mortgage payment. In fact, he has a receipt.
But for some reason the bank lost track of the transaction.
"I've been in contact with them, supplied them with receipts where I had paid them, showed them where it came out of my account and they didn't credit it to my mortgage account," he said.
This back and forth with the bank went on for weeks. He even filed a complaint with the Office of the Comptroller of the Currency and Jon's song to Chase remained the same.
So I got on the phone and just told Chase about Jon's ordeal. Two days later, there was nothing but the sweet sound of money coming from Chase.
"Obviously nothing I had done up to that point had had any effect," said Jon. "You called them on a Friday and then on Monday they call and say sorry about that our bad. I couldn't help but feel there was a connection."
The simple tip: When you make your payments at a bank branch, keep everything and pay by check. That way you will not only have your bank receipt, you'll have your canceled check too just in case your financial institution loses your payment.
For consumer concerns, e-mail Jesse to getjesse@king5.com or call toll-free 877-51-JESSE. Follow him on Twitter at twitter.com/GetJesse.
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