Microsoft restores Outlook.com service on the Web

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Associated Press

Posted on August 15, 2013 at 1:35 PM

SAN FRANCISCO (AP) — Microsoft has fixed a problem that prevented some people from getting their email on Outlook.com.

The software maker says service had been fully restored on the Web shortly after 2 p.m. PDT Wednesday. That's more than seven hours after Microsoft Corp. first acknowledged that some people had been locked out of their Outlook.com accounts.

Microsoft says some Outlook.com users relying on mobile devices might still be encountering trouble that engineers are trying to clear up.

The Redmond, Wash., company blamed the breakdown on an unexplained incident. Microsoft says only a small number of users were affected, but hasn't provided further specifics.

Even if only a small percentage of Outlook.com users were cut off, millions of people could have been inconvenienced. Microsoft boasts it has more than 400 million accounts on Outlook.com.

NEWS UPDATE. Check back soon for further information. AP's earlier story is below.

Microsoft is trying to fix a technological breakdown that has cut off some people from their email accounts on Outlook.com.

The Redmond, Wash., software maker says only a small number of people have been affected by an outage that began Wednesday morning. Microsoft's statement about the problem didn't provide any further specifics.

Earlier in the day, some people also could not retrieve their files stored on Microsoft's SkyDrive service. But that problem had been resolved by late morning PDT, according to an update on Microsoft's website.

Even if only a small percentage of Outlook.com users are cut off from their email, the trouble could be frustrating millions of people. Microsoft boasts it has more than 400 million accounts on Outlook.com.

Microsoft Corp. transferred all the users of its other Web email, including those with the hotmail.com and msn.com domains, to Outlook earlier this year as part of its attempt to outshine Google Inc.'s Gmail and Yahoo Inc.'s email.

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