Technology experts say the website for the federal health care exchange uses 10-year-old technology which needs constant monitoring and may eventually need to be overhauled.
USA Today reports there have been improvements made, but it still requires the user to clear the computer’s cache and turn off a pop-up blocker among numerous other fixes in order to avoid getting an error message.
"I have never seen a website — in the last five years — require you to delete the cache in an effort to resolve errors," said Dan Schuyler, a director at health care group Leavitt Partners.
Officials at the Department of Health and Human Services would not talk about the nature of the problems, but reiterated that wait times have gone down as they work to fix the system.
Read more about what experts are saying at USA Today, and watch this report from NBC News.