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Welfare recipients say their money's being taken by Chase bank

by NATASHA RYAN / KING 5 News

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KING5.com

Posted on November 4, 2011 at 11:11 PM

Updated Friday, Nov 4 at 11:21 PM

KENMORE, Wash. --   For people struggling to survive in this economy, sometimes welfare is the only help they can get. One woman says Chase Bank is profiting off those people and it's not right.

Cat Sullivan, an activist with P.O.W.E.R. (Parents Organizing for Welfare and Economic Rights) is taking on a big bank for people like Mary Williams. Williams is on welfare, she receives $385 a month. Rent is $300, which leaves $85 to live on for an entire month. Mary says she never imagined being in this spot. "Not really, no! I had a good career for ten years, was laid off a couple of years ago."

Mary's welfare money is put on an electronic benefits transfer card. The state has a contract with Chase Bank to handle those cards. Every time a welfare recipient uses an EBT card, Chase charges 85 cents. It might not sound like a lot but Sulliavna syas it is a lot for people who have to count every penny. "That's half of a transit fare." The withdrawal fees net Chase $100,000 a month. That's on top of the $800,000 the state pays them. "It's wrong!" says Sullivan. She wants to make sure everyone in Washington knows about the fee. Mary says, "I didn't realize there was a fee. My checkbook wasn't balancing, now they put up an error message, you'll be charged 85 cents." Governor Chris Gregoire's office says, "It is unacceptable for a big bank to profit off the most vulnerable." However, the Department of Social and Health Services argues, the contract "is just the cost of doing business."

Chase refused to comment because the state is a client. We do know the bank is in negotiations with the state over this contract but the details aren't being released.

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Comments: Displaying 1 - 15 of 64

whatsyurbeef said on November 6, 2011 at 1:33 PM

I want to know one question, Does this gal smoke ? if she does, she should consider quitting to save herself a bundle.

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alki50 said on November 6, 2011 at 1:18 PM

Why blame the bank? The State of Washington signed the contract! If this is a bad deal the State agreed to it.

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sammom said on November 6, 2011 at 11:57 AM

Are you ever so kidding me! And we wonder why our state has one of the highest tax rates in the nation. So let me get this right, annually X Amount of our tax dollars go to those on welfare. That I have no objection to, these are hard times but to pay out an additional $800,000 annually to the bank . Come on now, there must be a better way, this burden is on us tax payers. Hey Olympia … wake up and take a look how our tax dollars are being spent. I would much rather see this $800,000 spent within our state, schooling, roads, balancing our budget , you name it, instead of going to a big out of state corporation. Olympia do wonder why our state is going broke... perhaps you need someone in office with a half of a brain. Chase Bank… right up there with legalized organized crime.

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HairlessRat said on November 6, 2011 at 11:49 AM

If you look at P.O.W.E.R.'s website, you will discover that Mary Dell Williams (the welfare mother in the article living on $385 a month) is a board member. Her bio states that she is a student at Seattle Central Community College in Social and Human Services. And the activist, Cat Sullivan, is also a board member. Did Mary receive unemployment benefits when she first got laid off two years ago. Is her schooling paid for by the Employment Security Department? How long does she have before she finishes and gets a job? I have nothing against welfare moms, but readers need to know that (1) welfare is not a right, it's a social service program; (2) Cat and Mary are raising this Chase .85 cent fee ruckus to get attention to their particular "social cause." They are jumping into the Big-Banks-Are-Evil-And-Chase-Is-The-Most-Evil bandwagon.

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KING5Sukks said on November 6, 2011 at 3:30 AM

It's really a form of rape.... The State should fire Chase if they can...

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scoty said on November 5, 2011 at 10:46 PM

duffer5256 you are my hero, great idea. But we cannot expect our Government to something smart. Especially with a govenor that has failed since the begining of her carreer in Government, I cant recall the year but I want to say 77 or 76, 1777 or 1776 by the looks of her.

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scoty said on November 5, 2011 at 10:44 PM

News flash News Flash, Government takes money from hardworking individuals to give to EVERYONE including Banks. Obama is the hero. C-mon people, get with the program. Chase used Governent funds to purchase WaMu for 25 cents on the dollar, leaving people using FDIC to recoupe any loss over 100 grand, now you expect Chase to do good and not charge this fee? There are good people on welfare and this is not deserved, if everyone would stop using banks like this they will go bye bye, what do people not get. I left Chase as soon as I could, WaMu was always good to me, Chase not so much.

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anticap said on November 5, 2011 at 7:19 PM

Wait, it was Bush's fault. No wait , it was Obamas fault.. How obscenely, stupid you all sound, as if you think this mess can be pinned on one party. There's a special hell waiting for people as stupid as you are.

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anticap said on November 5, 2011 at 7:11 PM

No no no no no no.....Get a haircut, then get a f#$%ing job!!! in that order, you losers!!

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aziza said on November 5, 2011 at 6:43 PM

baz? It wasn't on the dem's watch that the economy went in the ditch. These banksters got trillions of bailout dollars of our tax monies with no questions asked. And YES it was under both dem and reps watch. We all go to work to make a LIVING, not a PROFIT. We'd like to make a PROFIT, but its pretty difficult to even make a living these days. Education or not, baz... you seem to be pretty blind to being ripped off by the banksters. Luck to you.

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duffer5256 said on November 5, 2011 at 5:23 PM

The state should transfer this business to a credit union.

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bazwest said on November 5, 2011 at 4:36 PM

Maybe its a bad deal the democrat politicians negotiated to have banks administer their program. Perhaps they should have set it up differently. The democrat politicians are to blame not the bank. The anger towards Chase merely misdirected by the ignorant who assume that doing business is free. While it probably doesn't cost .85 per transaction, the bank does have right to make a profit. That is American. All of the left wing spouters on here go to work every day to make a profit (unless you are the one bellyaching about having to pay the fee, in which case I suggest you go get a job, or get an education so you can get a job).

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josefina said on November 5, 2011 at 3:49 PM

The critics on here miss the entire point. The problem at it's base, is that the ignorant, the uneducated and the untalented keep reproducing and having babies that they can't support and educate because they can't even support themselves. On the list below is a single woman with six kids complaining. Why on earth would she give birth to six kids as a single woman? It appears that all of these "poor" people spend too much time fornicating and not enough time getting an education and working hard.

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aziza said on November 5, 2011 at 3:31 PM

WhoMe? There you go, their job is to troll the websites and spout right wing talking points. See, there is a job one can feel proud of. (sacrcasm)

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chained said on November 5, 2011 at 2:57 PM

This information is appreciated as I will now go to another source...

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agarmy said on November 5, 2011 at 2:43 PM

I do think it is a bit unreasonable to not be able to find even part time work in a time like this. I've been lucky to keep my full time employment, but still manage to get calls back on part time gigs on the side. Someone who actually makes looking for a job their full time job, would have found something in the last two years. Compassion or not aside. Understandably, one might have to recieve welfare to make ends meet, but it should be a temporary solution, not a 2 (or more) year fix. I've seen the "economy" and have seen many people getting into some sort of part or full time work. Beggars can't be choosers in these times. Take what you can get.

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WhoMe said on November 5, 2011 at 1:53 PM

What a surprise Chase screwing people. And for the clown who spouts Get A Job what planet do you live on. There are hundreds of applicants for almost every job and if your over 50 good luck even getting a call back. Idiots like you are what is wrong with this country. Or are you one of those people that get paid to spout right wing talking points on websites. Learn a little compassion and you will end up a better person for it. But you have to know what compassion means and that I doubt.

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shoreline said on November 5, 2011 at 1:41 PM

Can't these people just go to a Chase branch when they get thier card and withdraw the whole amount for cash and just pay the fee once? I also refuse to believe that in two years, this lady couldn't find even a minimum wage job. even $8.00 per hour would bring in more than $385 per month. Plus she wouldn't have to live with the "welfare" stigma.

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anticap said on November 5, 2011 at 1:41 PM

I live quite comfortably on $385 dollars a month. My roomates are forced to give me free rent at gunpoint. I eat 3 BigMacs per day, drink a 12 pack of cheap beer. What more can a person need? They tell me that if I vote for Herman Cain, everything is going to be all right, even though I'll be paying higher sales taxes. I'm all right with that, as long as corporate america is thriving.

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jjcoola said on November 5, 2011 at 1:34 PM

And to all the haters, let's hope that you continue to not have any unexpected events happen to you, forcing you to have to ask others for help. Considering after rent she has only $20 odd dollars a week to live on with kids, transportation, utilites, etc., I think she should be applauded for her strength. As for the Ross comment, guess you haven't been out there job hunting. Of the six in my family, only three have part time jobs right now in this economy and the "Ross" type store one is at only gives two, four-hour shifts a week. A little hard to survive on that, especially being a single, parent.

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jjcoola said on November 5, 2011 at 1:30 PM

This is a disgrace. It took a lot for me to walk away from Chase after being with them for 20 years, but I finally did it and went to a credit union, so I wouldn't have to be nickel and dimed. I had a choice. People using an EBT card don't have that same choice. The state gives them no options as to how to receive the money. And when you're living on that little, every penny counts.

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thecrankster said on November 5, 2011 at 1:22 PM

oldguy --"Republican CEO's" really dude ,really.

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pattibw said on November 5, 2011 at 1:13 PM

Aside from the whole welfare argument, and I agree the name of this organization doesn't help, I am certain there is a way to withdraw your funds with no fee. Im sure its like when I had an unemployment card thru a bank, that there is no fee at a chase bank. So you get out your cash once at a chase bank or buy something at a store and get cash back, like you would with any debit card and ... no fee. If Im wrong and Chase is treating its public assistance account differently, that is wrong and Wa. State needs to look into it If Im right and people are complaining about an issue that is so easy to resolve,and any one with a debit card needs to navigate, it takes away from more valid issues regarding the whole "welfare" system.

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anticap said on November 5, 2011 at 12:11 PM

Yeah, get a job! and a haircut while your at it!

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stonetrails said on November 5, 2011 at 11:22 AM

stonetrails avatar

Get a JAY-OOH-BEE

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itsok4 said on November 5, 2011 at 11:01 AM

How is this terrible? I get charged for using other ATMs and overdraft fees..find a job!! how can anyone live on $385 a month..actually how is that ok to anyone? I get it , times are tough but quit complaining and I know Ross is always hiring .. hand up not hand out

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sargemcc said on November 5, 2011 at 10:38 AM

Well, of course. How else is the CEO going to pay for that new Lear jet? Now, strap that mattress onto your back and get back out on the street corner!

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alki50 said on November 5, 2011 at 10:33 AM

Any group that has "Welfare Rights" in it's name gets my attention. Welfare is not a right and it is allowed to be abused way too much in this state.

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oldguy said on November 5, 2011 at 10:18 AM

The problem with our economy is that Republican CEO's, Bankers, & Politicians are bellyaching about restrictions on free trade that require truth in advertising, truth in banking, lemon laws, safety in the workplace, decency on our airwaves, monopoly in the marketplace, vicious lending, sadistic repossessing, and all those provocative things that prevent them from ripping off the public. They yell out for Laissez Faire, which is French for I want to get away with all I can and LET THE BUYER BEWARE, and then cry the blues when they do.

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anticap said on November 5, 2011 at 10:07 AM

Of course they make money off of our money. It's the biggest scam in the history of the world. The Fed prints money backed by nothing. They loan it to big banks for next to zero interest and collect outrageous interest fees from us. It's basically all profits except for operating expenses. A huge Ponzi scheme that more of us should get acquainted with.

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ldozy1 said on November 5, 2011 at 10:04 AM

Ok.. first- another example of poorly thought out and inept oversight by contracting depts within the Govt. here. Second: have they also closed the loop hole that prevents these cards from being used in Casinos, etc? Third: Since the State agreed to these charges, State needs to suck it up and pay the use cost or immediately seek a new company to do business with. Last: Chase: another East Coast Bank that came West but expects its customers to function on their East Coast time lines.. absolutely hate this bank!

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blackforge said on November 5, 2011 at 9:53 AM

Before other go off on how big business are profiting on the little guy. Remember that at the end of the article DSHS said said they agreed to it. This make them both responsible. I also make one wounder if something questionable was done in making the deal.

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libbygu said on November 5, 2011 at 9:52 AM

Sounds like Chase is double dipping - The State is already paying them 800K. Set a limit on how many transactions a month on an EBT card that 800K covers. Then if the recipient goes over that the .85 can be applied. That's fair to keep Chase from losing money.

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thebish said on November 5, 2011 at 9:50 AM

They make money off of our money. It doesn't seem right they would make money when we use our money as well. Double dipping. If we let them they will continue to do so. I stopped doing business with Chase over a year ago and I am very happy I did.

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Lilac said on November 5, 2011 at 9:28 AM

First of all most everyone gets charged fees when using a bank machine. I get charged 1.00 when i use my card. second she worked for ten years and payed taxes just like you so hope to god you don't end up in her shoes! we are going through tough times i would think people could be a little more carring about other peoples circumstances. welfare isnt what it used to be you cant just sit and do nothing thay make you look for work and go to job searching classes.

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awol50 said on November 5, 2011 at 9:12 AM

Did the state put this contract out to bid? I doubt it. We are talking debit cards here, that can be used anywhere, so the actual bank doing the electronic loading of the cards does not matter.

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franky said on November 5, 2011 at 9:08 AM

Details, they are actually taking MY money, the money these folks use is actually mine, not theirs.

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eastsiderocks said on November 5, 2011 at 9:04 AM

Was I the only one that really noticed that the state pays Chase $800,000/month to transfer money into EBT cards? The article didn't specify if it was per month or year, but either way. I know Chase should get compensated, but that much? Also, if Williams could find a part time job making minimum wage, she would be making more than $385/month.

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eadnx said on November 5, 2011 at 8:53 AM

How disgusting! At the very least poverty level ought to catch a break from the nickel & dimeing by the banks!

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telman said on November 5, 2011 at 8:45 AM

Seems to me that this isn't their money but the tax payers. What is wrong with this picture.

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gladimoved said on November 5, 2011 at 8:40 AM

Chase will get their fees one way or another and they don't care what your economic statis is! When I had to draw unemployment, they didn't like it because I would go into a branch and withdraw my funds in cash; they wanted me to open an account with them.........no way Jose because I am very happy with my CU! There was a branch at the local grocery store nearby and that's where I went. BIG BANKS WILL GET YOU ONE WAY OR ANOTHER; WAKE UP PEOPLE!

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hourforum said on November 5, 2011 at 8:38 AM

Lets do the math here. Our Beloved Gov- keep saying our state is in the red by what was it? 3 Billion dollars or so? Well-If the state ended the contract with Chase,returned to giving Checks to these people-, ah it would save what was that amount they said? Almost one million a month?? AH so that means by cutting this deal off-guess what, the state can make it. But will that happen? Chase bank should refund EVERY SINGLE DIME to those it took from. Money that was NOT theirs. Think- one million a month just do carry EBT-AND top that with 85 cents per transaction. Ahh, the sweet smell of FREE MONEY. This makes me ill. People who are on welfare are on it for a reason. We can not keep this up Washington. Now lots of wasted things are in the news will the state wake up? I do not believe it is you and I folks that need a wake up call , but the state of washington. GET REAL or CLOSE the DOOR Olympia. I mean it TWO Oh six, SevenTHREE six, NINE six Eight Eight.

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anticap said on November 5, 2011 at 8:32 AM

Washington Mutual is not exactly what I would call a "small bank".

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dmsa258 said on November 5, 2011 at 8:31 AM

To minimize the fees, take the entire amount of cash out in ONE transaction. So you only pay the fee ONE time! Keep the cash in a safe place and use it as needed. Or open an account at a bank that doesn't charge outrageous fees and deposit it there. Then use it as needed with no or minimal fees. Why try to fight the system..it isn't going to work. You can also take the money out and put it on a prepaid Visa card.

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annette1208 said on November 5, 2011 at 8:29 AM

key bank charged me 4.00

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whatsyurbeef said on November 5, 2011 at 8:29 AM

anticap, good point. Remember Washington Mutual the friend of the family.

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anticap said on November 5, 2011 at 8:27 AM

Oh, I see, and the same deal wouldn't have been struck if Republicans were in charge? HA! People here had better start looking at the bigger picture and look at the history of banking. "Permit me to issue and control the money of the nation and I care not who makes its laws." — Mayer Amsched Rothchild. Do you understand what this means? It means the banks control everything, whether the government is capitalist, communist or socialist. It doesn't matter to them!!

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dixiedog said on November 5, 2011 at 8:25 AM

It is unfortunate. But there is a cost to doing business. Perhaps the state should have read the contract or looked for a bank willing to wave any service charges to the customer. It's not the bank's responsibility to be charitable. That's what we have government for.

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kennyeffnpowers said on November 5, 2011 at 8:20 AM

Drug test all welfare takers!

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anticap said on November 5, 2011 at 8:16 AM

@whatsyurbeef Yes, banks are staffed by average joes and janes, but why not break up the "too big to fail" megabanks and make hundreds of small banks out of them so that these folks have a place to work. Do you remember what banking used to be? We need to get back to that model.

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bazwest said on November 5, 2011 at 8:07 AM

This is the deal the democrat politicians in our state set up with chase. Why the outrage towards Chase? Why are we not angry that Safeway won't give free groceries to every welfare recipient? Its because we understand that it costs the company money to buy the goods at wholesale. There are costs incurred by a bank to administer their services as well. If they are given free to some group, it costs the rest of us more. These include payroll and the fees the bank is charged by the credit card companies for accessing their networks and so forth. If the state went in and said to Chase we want you to administer our EBT program for welfare recipients and we want you to do it for free, Chase would have rightly laughed them out of the room. The state could have found another way to pay for those fees and not pass them through to the welfare clients but they didn't.

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whatsyurbeef said on November 5, 2011 at 7:59 AM

There are millions of average joe and average jane working for banks too, who rely on their jobs to feed familys. It's short sighted and narrow minded to think hurting the corporate banking industry is only going to hurt the rich. The more who lose jobs the more demand for unemployment and welfare. It's only simple to the simple minded. Think about it.

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unhappy said on November 5, 2011 at 7:41 AM

thats terrible...dumb Chase

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anticap said on November 5, 2011 at 7:35 AM

vffrwm said:" Who was it from the state that set up this program? Had I done it and Chase laid out their fee structure I would have said no, thats not happening these people are already up against it you take that fee mr banker and put it off the table." Most likely you wouldn't have, vffrwm. That's because once the bank lobbyists started working on you, you would have been powerless. When it's the banks and corporations that gouge, most here say "oh that's what corporations are supposed to do" as if it were some God given right to be a thief. But when government is self aggrandizing, it's as if satan himself is involved. These entities(government and business) are just comprised of people that are acting always in their best interests. Why does any of this surprise anyone? I question why so many here think it's OK to call a corporation or a bank a person and not hold that "person" accountable like any other person.

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aziza said on November 5, 2011 at 6:57 AM

blaze? The welfare recipients paid into the system too. Its not just YOUR money, its all of our money. And if you have $85 to live off of for a whole month, those fees add up. Where's the outrage for CHASE's gouging of OUR tax monies through these fees?

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chevyz7125 said on November 5, 2011 at 6:23 AM

If the program is intended to be a hand-up then shouldn't it be restricted to no cash and only available at specific stores and products? I agree with helping people, especially those in need but I do not want to pay their cost of living so they do not need a reason to work. I have a family to feed, cloth, and house to which I could use that money taken for these services. I made the family and I am responsible for them. We should never have an organization such as P.O.W.E.R. it is theft! As far as big banks, they are theves on a whole nother level.

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gritz said on November 5, 2011 at 6:16 AM

Since theres a contract involved, the State is in no position to reneg. on their payments. Unfortunently, they are stuck until they end their deal. The part that sucks is, somebody knew that this was part of the deal and went with it anyway.

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blaze3016 said on November 5, 2011 at 6:09 AM

I know there will be some that won't like this comment, but here it goes. First off it's not their money, it's the money that the state steals from you and me and then gives it to them. Second the state should stop using the debit cards and issue checks again. you can then open up you own accout were ever you want. Don't get me wrong, I'm not sticking up for the banks. I changed to BECU a few years ago to get away from the banks and bad service and fees...

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rainysunny said on November 5, 2011 at 5:30 AM

What if the CEO, James ("Jamie") Dimon was charged 1% of his spendable income like Chase charges this woman?? Maybe we can all ask him: His email address is jamie.dimon@jpmchase.com and his corporate number is 212-270-1111. Chase gets ALL the state's welfare money's interest PLUS almost one million dollars! (ANOTHER example of horrific corporate greed.)

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vffrwm said on November 5, 2011 at 5:03 AM

but wait or whacko's there is more. Who was it from the state that set up this program? Had I done it and Chase llaid out their ffee structure I would have said no, thats not happening these people are already up against it you take that fee mr banker and put it off the table. Your getting plenty of other state revenure and If thats a problem for you there are plenty other banks around that would probably enjoy the extra cassh. You have tto see who negotiated the deal. A Banker is going to get whatever they can get thats what they are in the business for. A Car sales man will sell you a car for whatever he can get for it. This is just another poor job of leading by the state. Don't blame chase blame the guy that neotiated the contract.

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bartn13 said on November 5, 2011 at 3:56 AM

Big banks have gone too far lately, first the $5.00 debit card fee which is not as bad as the $0.85 fee per use for the poor. It's time to call the judge, that's governmern money they are takeing and it should be a crime, that is a form of taxation without representation. That is until they abolish the constitution........

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jonjuan said on November 5, 2011 at 12:11 AM

Move to a Credit Union most of them have no fees. It's what's happening now and the Banks are sweating it.

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remainingreal said on November 4, 2011 at 11:49 PM

If that's the price of doing business, then maybe Chase and other banks shouldn't be handling the welfare business. That should be dealt with by the government and not the banks, as the banks cannot be trusted.

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layindownthelaw3 said on November 4, 2011 at 11:35 PM

So they get paid by the state AND charge the poor at the same time? Somethings wrong with this system. I hate Chase Bank.

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