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Guest takes hotel to court for big snow storm bill

by CHRIS INGALLS / KING 5 News

Bio | Email | Follow: @cjingalls

KING5.com

Posted on December 7, 2010 at 6:41 PM

Updated Tuesday, Dec 7 at 10:31 PM

SEATAC, Wash. - The snow has melted, but the anger felt by some guests at a SeaTac motel has not. One of them is taking legal action over the rate he was charged for shelter from last month's snow storm.

Seattle University law student Arthur Simpson saw KING 5’s story last month on the rates SeaTac's Ramada Inn charged travelers on the night of the paralyzing snow storm. Simpson learned that he was one of several hotel guests who paid big bills. His charge for that night was $465 for a room that normally rents for $50 to $70 per night.

"My eyes kind of popped out of my head," said Simpson. “That's totally outrageous. That's obviously taking advantage of drivers who feel like they’re in peril if they continue to drive," he said.

Simpson says he arrived at the Ramada at 3 a.m. on November 24 after being stuck in traffic for ten or so hours. He saw the sign advertising $53 rooms and didn’t ask the night clerk the specific rate.

KING 5 reported on the SeaTac Ramada
the day after the storm when traveler Jason Anderson complained about his bill.

“I couldn't believe it,” Anderson said. “It was nearly $300 for one night."

Stan Moberly also contacted KING 5 and said he drove back into the storm and home to Olympia after the same Ramada quoted him a $300 rate.

Ramada's manager defended his price going up as the snow came down.

“It's the holiday season, the busiest travel day of the year,” said Brandon Shelton. “Obviously supply and demand comes into play. It's going to be this way the rest of the holiday season."

Simpson says he plans to file a lawsuit against Ramada during his winter break from classes.

Ramada’s corporate spokesperson has not responded to KING 5’s request for confirmation that hiking prices during storm events is a standard practice.

Simpson says Ramada has offered him a partial refund, which he refused.

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Comments: Displaying 1 - 15 of 83

bigyaz said on December 9, 2010 at 12:23 PM

To all you blame-the-victim Ramada apologists: Perhaps the gentleman "should" have checked the rate more carefully (at 3 in the morning after 10 hours on the road I might not have either). Perhaps it was technically legal for the hotel to jack up its rates 500 percent to take advantage of people in an emergency situation. BUT...if that's the way they choose to do business it's perfectly fair for the word to be spread far and wide, and perfectly fair for all of us to choose not to do business with them.

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kanajune said on December 9, 2010 at 9:58 AM

Thats very predatory on the part of Ramada. I plan to boycott them.

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steviewonder said on December 9, 2010 at 8:21 AM

And your point? Question what part of the first sentence could you not understand. DRRRRRRRRRRRRRRRRRRRRR

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dakotanative said on December 9, 2010 at 8:04 AM

PA, the story says that the guy got there at 3am on the 24th. My calendar shows that to be the day before thanksgiving. What calendar are you using?

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steviewonder said on December 9, 2010 at 7:41 AM

The rate the week of the 23rd of november was $77.00 at Quality Inn there in SeaTac Wa not far from that location and that was using my Corporate Lodging card or" checkinncard" and yes they do have a website on both of those names you would have never gotten gouged on the room if you would have had the membership at Checkinncard and that has a .com at the end of it I get many of my rooms like half off the regular prices. Hey Judge if you see this take into consideration that there are alot of us good people out there doing the right thing for our families trying to survive and being stuck in a snow storm is not fun but being gouged on our fuel hotels etc this should not be likie this in america there should be laws against this and for the guys that charged the rooms to theyre credit cards Put a stop payment on this bill as an unauthorized charge to your account and get the FBI involved as well

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liveinthegorge said on December 9, 2010 at 7:14 AM

I for one refuse to support a totally unethical motel chain. Ramada Inn is forever off my list of options for a nights stay.

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tiger3 said on December 9, 2010 at 1:12 AM

I have been a hotel clerk in the past. Some CHAINS recommend to their managers and employees that when the demand for rooms is high, to charge as MUCH as they can get. Shilo Inn is one of them. Comfort Suites, Quality Inn,Sleep Inn, etc is NOT. I don't know about others, but obviously Ramada Inn is one that does. Often hotels/motels will "offer" special lower rates. But normally,we employees were NOT allowed to offer lower rates, unless we were asked first by the customer. Sunday night is almost alwasy lower, due to higher vacancy. . Again, this varies from chain to chain, but was common in those I worked in. Always ASK the rate first, to avoid being gouged!

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king5member said on December 9, 2010 at 12:22 AM

PLEASE be NICE to the poor guy or woman whose job it is to answer the phone at the SeaTac Ramada Inn, but he or she can put you through to the SeaTac Ramada Inn manager's voicemail. If King5 deletes the number in this comment here, it's easy to find online or in the phone book. Lots of phone calls may make the manager lose whatever money he shamelessly gouged from stranded customers. 206-277-0700. And the CEO of Ramada Inn is Paul Hanley in Parsippany, New Jersey (also found online): contact person is Liz Ryan Sax: liz.ryansax@cendant.com or 973-496-8007. Sure makes you want to stay in any Ramada Inn, hmm?

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desses2 said on December 8, 2010 at 11:40 PM

It's sad for everyone that the manager chose to act in an unethical manner towards his guests, whether his actions were legal or not. I hope that Ramada takes this matter seriously when reviewing his franchise. In addition, this reminds us all that we must get a firm quote from any business especially a hotel in writing before we agree to a rate. I'm sure Mr. Shelton made an extra $2,000 but In this case everyone lost, the guests lost a couple hundred of dollars, and I'm sure the hotel will lose tens of thousands of dollars with this bad press, as thousands of viewers have read this article as I know I WILL NEVER stay or recommend that property to anyone else. Whether his actions were legal or not, they weren't ethical

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gritz said on December 8, 2010 at 9:33 PM

Did anyone read the last line in the story? It appears that the hotel tried to make amends. We do not know the amount of the refund but yet we must wonder what is the amount of the damages this guy hopes to make. We also don't know what type of room he got, for all we know he got a suite with a TV in the bathroom. At three AM in the morning, not too sure how many of the 53 dollars room were available. I also think that if I am looking for a low cost hotel, the Ramada is not on the top of my list. There are seven other hotels on that block alone, and cheaper ones north or south of that exit.Note to traveler, hotels located near airports usually cost more due to location. Second note, don't charge your Law degree with credit before its been earned.

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joecartwright3 said on December 8, 2010 at 8:28 PM

Real great job reporting, KREM: they were not the first people that that place ripped off. I know people that were quoted ninety a night for a kitchenet reserved in advance. However, when they got there room, there was no kitchenet, plus, they charged them 150 a night. Clearly these people are criminals and need to be placed in prison! I will never stay at another over pricede one during my life time!

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cartersma said on December 8, 2010 at 7:50 PM

I am Appalled at this~ I work at a hotel in Kent and if anything during these situations we find ways to LOWER our rates, as this is an unplanned for expense. And we would rather have people safe. But on another note allways check your rates before checking in. You want to make sure that it is what you were quoted.

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pa916 said on December 8, 2010 at 7:24 PM

This is ridiculous. Last I checked, Ramada Inn was only a 3 star hotel. No way could a hotel in SeaTac be able to charge that amount of money. Not even the fairmont (the area's only 5 star hotel) charges $400-something for a night. As far as I know, Monday before Tgiving is NOT the busiest travel day of the year....it's the wednesday before. Duh. I hope this guy gets what he fights for. Who cares if it's the weather...they should've given free breakfast vouchers or something. Hotels are total rip offs. After sleeping in Eurohostels for 4 months straight for 20 euros a night, paying anymore than 40 or 50 bucks a night for a hotel is crazy.

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hmolsen said on December 8, 2010 at 6:48 PM

Let me get this straight. The room price was posted as 50 to 70 dollars and he ended up paying 465 dollars? I'm not an expert, but I believe the law states that you pay the price that is posted. In a grocery store, if an item is mismarked, the store is stuck with it. It should be that way for hotels, or any other busines, as well. If there is a holiday increase, then that is the price that should be posted. Ramada and other hotels that do this sort of thing are treating their guests like a bunch of suckers who are waiting to be fleeced. They are pulling con jobs. I wonder if some of that money went into the hotel clerks pocket. I hope Ramada loses the lawsuit bigtime!

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avianrescue said on December 8, 2010 at 6:47 PM

Don't forget they have been found to have bed bugs there! It's been documented on several occasions!!

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dakotanative said on December 8, 2010 at 6:43 PM

This was not a snow storm raise. It was a busiest day of the travel year raise. It was planned a year in advance. Airline tickets go up, rental car rates go up, and hotel rates go up. Try getting a plumber at 3 AM on Christmas Day. You won't pay the normal 10AM non-emergency Tuesday rate.

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bfsutton said on December 8, 2010 at 5:48 PM

In the United States, laws against price gouging have been held constitutional. You are the epitome of a JERK! I hope you lose your franchise.

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justhonest said on December 8, 2010 at 5:32 PM

I will not be staying at a Ramada Inn.

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conseula said on December 8, 2010 at 5:00 PM

The rate this man and other's, I'm sure were charged is outrageous..Rape might be a vulgar but somewhat accurate description. You cannot change your rates according to the weather..Rates sometimes go up during the summer but being in the hotel business for eight year's I don't recall the Holiday Inn raising rates during the summer AND NEVER DID I EXPERIENCE A RATE INCREASE WHEN SEATTLE AREA HAD A SNOW STORM THAT CRIPPLED COMMUTERS FROM DRIVING HOME SAFELY. Ludacrous..

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sammipoo said on December 8, 2010 at 4:43 PM

Supply and demand my a**. That is no reason to raise room prices. That is what I personally call THEFT. The hotel manager should be charged with theft.

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lordbinder said on December 8, 2010 at 3:56 PM

sic 'em!!

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dede1978 said on December 8, 2010 at 3:04 PM

I hope he wins this too, as long as he's not looking for more than the amount he over paid and court costs. As others have said, that much of an increase it outrageous. I know I'll never stay at a Ramada Inn after hearing about this.

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momtojosh said on December 8, 2010 at 3:03 PM

Sea Tac Ramada says that this story is not true. It would be interesting to know which hotels did not charge more.

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hulagrrrl said on December 8, 2010 at 2:47 PM

The price is not always given to you when you check in. My last 3 hotel stays - which were booked online at different chains have swiped my card at check in and gave me room keys. That's it. No other paperwork came my way until the time of check out. Contrary to what the hotel manager says, the Monday night the week of Thanksgiving is NOT the busiest travel day of the year. I'm guessing he's trying to up his location's revenue and perhaps get himself an end of the year bonus. I have a hard time believing that the hotel's price points are $59 - $400....at a Ramada nonetheless.

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sunnynseattle said on December 8, 2010 at 1:12 PM

Best way to fix this problem is to boycot the Ramada Inn. I know I will never stay there. The manager of this hotel should be ashamed.

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lildanamg said on December 8, 2010 at 12:08 PM

It's not the student's fault that no one knows how to drive in snow..... the freeway was backed for 10 hours... keep in mind that it doesn't snow all that often here and we have HILLS. If it snows every year, we would be able to accomadate it alot easier. SO yes, sad as it may sound, 2-3 inches of snow does shut the city down. If people drive caustiously it wouldn't be a problem, but it's a lot to do with people with 4x4 suvs that they think they can drive like superman on the snow, they are the ones that typically end up crashing or ending up in ditches or blocing the roads. Doesn't matter what kind of car or if you all wheel 4 wheel drive when you are ice....you slide the same.... I was born and raised on Queen Anne Hill, as a kid it was a source of entertainment watching all the idiots trying to drive up or down the counter balance.....the hotel is in the wrong, he should get the rate they advertised and the hotel not informing him of the increased amount is

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shockfan said on December 8, 2010 at 11:55 AM

All this could be avoided if you would ALL just learn how to drive in the snow! 2 or 3 inches of snow does not shut down cities in the rest of the state! Are you all really surprised Mr. Simpson is already acting like a LAWYER! He screwed up, but it is someone elses fault. Sounds like he has already learned quite a bit at Seattle University.

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lmiller658 said on December 8, 2010 at 11:31 AM

I will not be staying at Ramada, I just cant belive they would do such a thing. Robbers.

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gritz said on December 8, 2010 at 11:30 AM

Two items: Anti gouging laws do not go into effect until the Governor of the State proclaims a State of Emergency. Once declared, the Attorney General has authority to prosecute individuals that take advantage of the emergency and fix prices. While the sign might say 56 dollars and up; Mr. Simpson failed to notice, that he was being charged the "and Up" price. I do believe that if he was told that the price was nearly 400 dollars a night, he would not have stayed there, but there is also no way to prove that he was not told.

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wawolf said on December 8, 2010 at 11:26 AM

Aren't there price gouging laws the prevent businesses from charging crazy rates for stuff during an emergency?

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tacwilster said on December 8, 2010 at 10:56 AM

The Ramada manager may want to get on his website then and change the room rates because if you get on today the average room rate is $65 a night not $300 or $400. He was taking advantage of people, boycott his hotel and then he will have nothing to manage or defend. What a joke!

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musicfreak said on December 8, 2010 at 10:35 AM

You know, I would never, ever expect a cheap hotel to charge Four Seasons prices at any time. Ever. Why would someone expect that? Double the price for "supply and demand" maybe, but to make it THAT much more? From around $60 to almost $500? That's highway robbery, I'm sorry. Ludicrous.

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dakotanative said on December 8, 2010 at 10:08 AM

I have stayed at a hotel well over a hundred times and have never been surprised by the bill the next day. They have printed out an "estimate" every time. Plus, I am a tight wad, so I look for a better rate at check-in. Anyone who claims they did not sign for a rate is a liar or a loser.

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kameha said on December 8, 2010 at 8:50 AM

The price of the stay is on the check in paper and if you don't read it before you sign it, it is your own fault,.

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okedokee31922640 said on December 8, 2010 at 7:48 AM

Arthur, I'd consider the $465 tuition for the life's education. That will never happen to you again.

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chuckstr76 said on December 8, 2010 at 7:08 AM

I hope he wins, and then some. The dude is between a rock and a hard place and the Ramada screws him....way to go Ramada, I wont be staying with you anymore.

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newgtguy said on December 8, 2010 at 5:36 AM

Any contract without full disclosure is not valid. It's called fraud in the inducement.

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rnl52 said on December 8, 2010 at 5:16 AM

He will win this one...they should have changed the advertised rate on the billboard.

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sumonewhocares said on December 8, 2010 at 4:29 AM

Having worked in the hotel industry myself. All I can say, is it is normal procedure to have a guest sign a check-in slip. That slip has their "current" room rate listed. We were not obligated to state the rate of the next days stay if the guest is listed for one night. Soooo. Going by the story here, he was surprised. He should not have been surprised, he should have been told. If he was not aware of the paper he signed saying "rates are subject to....blah blah blah. " He is responsible. If he did not read fine print. That's his fault. Plain and simple. I am a little concerned that he was not made aware of a rate "increase" due to the storm. A customer should always be made aware of a rate increase. All hotels have the option to an "housing a transient" license. If this man was left to choose between the cold and a warm room, I would consider that a 'transient" situation. Hopefully this will be resolved in a timely manner with facts on paper. Not media coverage.

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gablestout said on December 8, 2010 at 3:51 AM

The only fact missing from this story is that the room lease agreement must include the per night price for the entire stay in order to constitute a valid enforceable contract. The guest must sign the agreement to bind the parties. If the Ramada did in fact "advertise" that ALL rooms are $53, then the customer/guest may have a case, but only if they demanded that the business honor the advertised price, and can prove that the business advertised the price for all rooms. Otherwise, failure to read a contract is not Ramada's fault. You always have a choice. You may not like the choices, but it's still a choice. Next time pay attention to the weather report. They only talked about the storm the entire week.

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theperfectweapon said on December 8, 2010 at 3:18 AM

Well, if it's too expensive, then don't buy it! Nobody forced you with a gun on your head.

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kagecookie said on December 8, 2010 at 2:04 AM

A friend of mine used to work there, and I was told that they are trained to do that. They check you with out telling you the higher price and then blame it on you at check out. All i can say is karma will come back to get you and I hope that Mr. Simpson wins.

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caezar said on December 8, 2010 at 12:01 AM

Remember when Katrina hit New Orleans? Gas stations were charging 6 and 7 bux a gallon for fuel. The gov't determined they were gouging illegally because of the hurricain. I think you can make the comparrison to this storm.... I think he will win this lawsuit. He had no choice but to pay it.

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thesnowqueen said on December 7, 2010 at 11:59 PM

I hope that some bad karma checks in to that motel.

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genagee said on December 7, 2010 at 11:36 PM

As I read farther down I realize some of you are just d*cks! No wonder all other countries hate us.

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genagee said on December 7, 2010 at 11:33 PM

Gees, some of you are awful tough on a guy that had been stranded for 10 hours in the snow. If a sign was flashing room rates of $53 then they should honor it or turn the sign off. Also if the hotel wasn't doing anything shady then why didn't the clerk verify the customer knew the room rate before he signed (and you DO have to sign the slip before you get the room and put your tag number down etc.. duhhhhh) I have never ever been to a hotel where the price wasn't explained to me before I signed. The hotel is being shady no doubt. Also I thought price-gouging during an emergency was illegal)

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shoreline said on December 7, 2010 at 11:24 PM

Sven, have you ever seen new cars advertised in the paper for a good price only to find out it's only one car, not all of them? Have you ever seen airfares advertised only to find out it's practically impossible to actually book one of those seats? How about "rebates" that make you jump through more confusing hoops than most people can figure out? None of this is new. YES, IT SUCKS, I agree. Unfortunately, unethical doesn't mean the same as illegal. If Mr. Simpson is LUCKY, Ramada will step up and refund his money because of the bad PR. I doubt he'll win in small claims court though. Mikeco202, Where in the story does it state Mr. Simpson disputed the bill? If he disputes it with the CC company he won't be charged until the complaint is investigated. How come Mr. Moberly in the story walked (drove) away? He was QUOTED the price BEFORE he signed, just as I'm sure Mr. Simpson was. We obviously won't agree on this, so I'm going to stop now. I'm getting bored.

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mikeco202 said on December 7, 2010 at 10:51 PM

Also, Mr. Simpson's claim could be based on violations of the Consumer Protection Act which makes unlawful any deceptive business practice.

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mikeco202 said on December 7, 2010 at 10:48 PM

@shoreline : You are not asked to sign a bill or quoted a rate prior to checking in. Also, he tried to dispute the bill, but as the story stated, Ramada initially denied all refund requests. When you're standing at the check-out counter and the hotel will not lower the price, your only choices are to sign and dispute the bill later (as Mr. Simpson did) or to not sign and have charges pressed against you for theft of services. Mr Simpson did the right thing by signing and disputing the amount. This is not a matter of whether he exercised the proper diligence. The advertised rate offered rooms for 50-60 dollars a night and his bill, which he received the next morning, was a 700% markup. If you bought items in a grocery store and while walking out checked your receipt and found that the item's listed price was not what you had been charged would you say you wouldn't have the ability to complain because you already signed the bill? I think not...

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aziza said on December 7, 2010 at 10:40 PM

Capitalism at its best.

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dakotanative said on December 7, 2010 at 10:14 PM

Ok, is there really any difference between the place charging customers $400 or giving the rooms away free when it comes to PR? No, because 99% of their customers are from out of town and will hear neither story. Sure, locals will probably not stop there on Thanksgiving eve in a snow storm, but the next one will be 50 years from now. Les Schwab opening his doors and providing cots for stranded motorists would be a good PR move. Nothing the airport hotel does will matter.

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siusir said on December 7, 2010 at 10:08 PM

The hotel price-gouged him, so they are scumbags; Simpson didn't ask for the rate before checking-in to the room, so he is stupid. Being fair is to give him some money back, but not let him get away with only paying $53. Can't let the hotel get away with price-gouging either. But his stupidity should be a red flag for his law school. No common sense in everyday life means he probably have no sense about the law either.

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arcticfireguy said on December 7, 2010 at 10:03 PM

@svenf91779686726 you have to sign the registration and initial the rate at check in. The guy is full of um'.... waste. :) As r u ;P

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miner555 said on December 7, 2010 at 10:03 PM

Just checked online and the most expensive room tonight is $102 including taxes!!!

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dakotanative said on December 7, 2010 at 9:56 PM

It would seem to me that if they raised the rate because of the storm, it would be the same as someone going into New Orleans and charging 10 bucks for a bottle of water after the storm, or charging people 10 bucks a gallon for gas as they were leaving the area before the storm. That is illegal. However, the 24th was advertised as one of the busiest days of the year for months before the storm was a factor. The lawsuit is going to fail, as the hotel has increased the rates on that date for years. A sign saying rooms from $55 does not mean that every room is that price, or that rooms are available at that rate every night. Look at the sign again and you will see the disclaimer. It would have been neighborly of them to lower the price due to the storm, but not required.

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svenf91779686726 said on December 7, 2010 at 9:56 PM

@shoreline - you say you're not defending the hotel yet you talk like businesses have the "right" to trap people with confusing offers, contracts and schemes. One day you may be a fraud victim because you chose to trust someone you shouldn't have, then I want to see you happily agree when people point at you and tell you it was your own fault. This case is an example of business ethics decay in general, and I'm happy for any consumer who has the courage to speak up against such practices. A smart hotel manager would have let stranded people spend the night free that one night and make sure that local news stations know about it - they're usually happy to pick up such stories just as well. That would have been great free PR, driving a lot of business going forward.

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mpjohnson100 said on December 7, 2010 at 9:39 PM

Just and FYI, the majority of the hotels and vacation packages quote "rates STARTING as low as", with the fine print stating, based on availability, but those rates are NEVER available..

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boobiewah said on December 7, 2010 at 9:33 PM

Isn't there a law against gouging? Selling bottled water for $15 a bottle during a life threatening heatwave? Charging $485 a night for a $90 hotel room in a snowstorm?"OH, Because it snowed your room, sir, is going to cost you $500 a night!!!!" Greed is what has ruined this country, I hope you can see it, if not you are probably part of the problem. These scumbags should be sued. Go Get em!!!!!!! I will stay away from cheap sleazy unethical hotels.

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svenf91779686726 said on December 7, 2010 at 9:22 PM

@arcticfireguy - there was a sign that said $53, in case you care about reading the article and not just the headline. I hope he wins and get a full refund for the night and the costs of the attorney. Any fine for unethical business behavior should go to a charity of the student's choice.

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smc42 said on December 7, 2010 at 9:19 PM

In some states there are laws requiring the rates to be posted in a conspicous place -- and I thought Washington was one of those states. Charging anything beyond those posted rates is not legal from my understanding..... I think Mr Simpson will have a good case, and Ramada's manager has greatly damaged their image -- would never stay there now. We had a big problem with a Ramada Inn in Virginia many years ago, so already had negative feelings about them. I was just a kid with my Mom and some of my siblings. We were traveling and had made reservation to stay there. She called them before the required check-in time to say that we were definitely going to be late -- about 10pm, but that we would definitely be there as well. They said okay. We got there, and they had given our room away......We "camped" in their parking lot until they were able to get us a room in the morning -- which happened pretty early......

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shoreline said on December 7, 2010 at 9:17 PM

Well gee Sven... I see lots of "advertised prices" out thereand since I've been a consumer more than 5 minutes, I know Hotels, Airlines, etc. typically have lots of limitations and restrictions on these low prices. At the very least, I'd have walked into the hotel and said "Just give me the $53 room please." I'm tired and stressed everytime my wife drags me to the mall but I still check my totals before signing. Maybe you should take your own advice and actualy READ my post, I tried to use simple language... I'm not defending Ramada here, I'm saying he Mr Simpson is ulitmately responsible for a bill he signed for. If he didn't check it before signing, he's as much to blame as anyone. Again, why not dispute the charges if he feels "bait and switched"? Why refuse the partial refund? He wants to play the victim much like all the folks who "fell prey" to "predatory lenders" when they didn't take the time, or were too lazy, or just didn't care to read what they were signing for.

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nolibkoolaid4me said on December 7, 2010 at 9:15 PM

This guy's an idiot for all the reasons previously stated. The only mistake the hotel made was offering any sort of refund. Caveat Emptor folks...

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snakepliskin said on December 7, 2010 at 9:14 PM

The most he should get is the difference in price between what he paid and what he should have paid, plus maybe his court costs. But he doesn't deserve anything else. He wasn't injured and he probably enjoyed his room. He was only out a few hundred. You gotta read what you sign. Ramada showed poor business tactics, they should have explained the rates up front. This is a deserved black eye for them.

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dander said on December 7, 2010 at 9:12 PM

This is a case of bait and switch. The sign on the street is out there with the price on it to draw you in. The expectation is that the room rate is quoted verbally as well as written then signed. I'll bet you the clerk didn't say a word about the up charge because of Thanksgiving and the snow. But the the fact it was advertised on the road with no disclaimers such as "Unless its snowing and its Thanksgiving week." I'd say that Ramada owes this guy a refund as well as anyone else who was over charged that week.

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arcticfireguy said on December 7, 2010 at 9:12 PM

...and, lol These are the same people who will pay $3.00 for a bottle of "WATER" at the airport and never complain. Too funny.... :)

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arcticfireguy said on December 7, 2010 at 9:09 PM

Free market society... you didn't have to stay there. You could have slept in the airport for a night. I've done it. If you thought it was excessive then you should have walked away. Typical american these days.... using an attorney like a pistol. You complain of being ripped off after you voluntarily pay for a legally provided service, and then sue. You have no "right" to lodging provided by a private business. Quit your whining and put down the attorney. Weiner dog.....

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svenf91779686726 said on December 7, 2010 at 8:50 PM

@shoreline: So is that manager your relative..? Glad you're able to write, perhaps you should also learn to read. The article says that there was a sign that advertized $53. Plus when you arrive in the middle of a night like that you're obviously stressed out and tired; not questioning/double-checking the advertized price could have happened to anyone (except you, of course). Advertizing one prize and charging a totally different one is unethical and fraudulent, it's as simple as that. I'm sure he'll win his money back, and I'm glad he brought that practice to the attention of the media. Clearly this negative PR will backfire, and that's just what that hotel manager deserves with his attitude.

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gracer said on December 7, 2010 at 8:37 PM

Having worked in hotels, at 3am, the night clerk asks you put up the credit card for charges against the room and you don't get your bill until the morning. If they advertise one rate and then charge another, it's robbery. There's no "he should have asked", why confirm something when it's advertised on a sign? If he got the advertised single room, then the $400 was highway robbery. Pure and simple. I think the Ramada's management can expect some restructuring in the near future. . . What bad publicity in the name of making a buck!

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kinglerxst said on December 7, 2010 at 8:36 PM

I'm still trying to figure out what they could be sued for. Whether we agree with their "tactic" is beside the point. If they told him his room was going to be 50 bucks and then charged him 300, that would be one thing, but it doesn't sound like that's what he did. It sounds like the guy just assumed what the rate would be. Who the hell checks into a hotel without asking beforehand what the rate and/or estimated bill is going to be.

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mpjohnson100 said on December 7, 2010 at 8:20 PM

As a former hotel desk emplyee I am aware of the high demand, raise the price concept, but for this particular property there should be a common sense courtesy as to how much you charge for a room in such terrible conditions. I wonder if they did their phone "call around" as we did, to see just what other property's were using for their daily rate that night. $300.00/night is more of a Westin or Four Seasons price.. This hotel totally robbed a guest and future travelers to other Ramada properties! I will keep this in mind when shopping for a hotel....

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shoreline said on December 7, 2010 at 8:17 PM

Wow, listen to all of you. This guy walked into the Hotel, asked for a room, turned over his creit card, SIGNED the bill, and never even looked at the price? I don't buy it for a second. As corrupt as the Ramada Inn was for raising thier price that much during the storm, Mr. Simpson CHOSE to stay there and it's HIS fault he was charged the $465. Who buys ANYTHING without looking at the price on the reciept? Ramada apparantly offered him a partial refund which he refused?! Now he's going to file a lawsuit? Who's trying to get rich now? He had a choice, and now he's tagging on to the big news story and is being a crybaby. Why not just call you credit card company and dispute the charges? Ramada will get what's coming to them from the negative publicity, I hope Mr. Simson doesn't get one cent.

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libbygu said on December 7, 2010 at 8:02 PM

He should have used orbitz. Seriously. I orbitzed a room for my brother in law for 49 bucks for the same reason. I was cozy at home and he was stuck in that mess on I5.

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coyote said on December 7, 2010 at 7:51 PM

Ramada manager says "It's the holiday season, the busiest travel day of the year,” “Obviously supply and demand comes into play. It's going to be this way the rest of the holiday season." Yet the story states that Mr. Simpson arrived at 3 am? Doesn't sound like too much demand to me. Pure out and out gouging. Good Luck to you Mr. Simpson.

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thequeen said on December 7, 2010 at 7:50 PM

THE ADVERTISING THEY RECEIVE FROM THIS WILL OUT WEIGHT THE PRICES THEY CHARGED :)

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clear2copy said on December 7, 2010 at 7:49 PM

Greedy scumbags.. This goes on the list of places NOT to stay at

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comiccon2010 said on December 7, 2010 at 7:32 PM

what a group of thieves screwing whoever they can

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yogibear said on December 7, 2010 at 7:30 PM

You go Simpson !!

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nickc said on December 7, 2010 at 7:17 PM

Sounds like a big company. Advertising one price charge a higher price but don't tell the guest the price of the room! Then give them the runaround until they threaten to sue you.

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taylorb1 said on December 7, 2010 at 7:05 PM

The result here is that Ramada will get a lot of negative publicity. I can't see anyone objecting to their making seasonal adjustments to their rates...but this was clearly a case of dishonest and inappropirate exploitation. Any "extra" money the hotel took in during the snow will be eliminated by the loss of so much good will.

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lilredcv said on December 7, 2010 at 7:03 PM

It's price gouging, plain and simple. They're not allowed to do it at the pumps and they shouldn't be allowed to do it for a hotel room. The rates were $50-$70 and they saw fit to bump it up to some astronomical rate.

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bekind21 said on December 7, 2010 at 7:01 PM

I sure hope he wins - what the hotel did is reprehensible!!

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tabithastevens said on December 7, 2010 at 6:58 PM

I hope he WINS.

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maryannmarrs said on December 7, 2010 at 6:47 PM

So you don't ask what the bill will be and then complain when you are gouged? Both the hotel and the idiot who stayed there are at fault. Two years ago, I was stuck downtown in the blinding snow (the one that Nickel's said was a B for his staff), and called The Silver Cloud near Safeco Field. They quoted me almost $300 for one night, when the going rate had been $125 as quoted on the internet. I made an informed decision to spend the money instead of risk my safety in the snow and ice. They were wrong for gouging, but I choose to pay the price. Would you buy a plane ticket without asking the price? Would you order a meal without looking at the prices on the menu? If you don't ask, you cannot complain!!!!!

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