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Private UW medical records sold at surplus store

by ALLEN SCHAUFFLER / KING 5 News

Bio | Email | Follow: @schauffKING5 | Follow: @schauffKING5

KING5.com

Posted on February 2, 2011 at 5:45 PM

Updated Wednesday, Feb 2 at 6:45 PM

SEATTLE -- It's a minor James Bond moment. I'm in Tully's, waiting for a man I don't know to bring me confidential medical records that should never be floating around where the public could see them.

He's nervous about the whole thing, says he does a lot of business with the UW Surplus Store where he bought a piece of furniture in which he found the records. He doesn't want to be identified or have his face on camera because it might mess up his business relationship. But he's concerned about what he found and thinks somebody should know about it.

He tipped off the KING 5 Investigators and here I am. He makes the drop, in a brown paper bag of course. As he goes out the back door, I slip quietly out the front with a bag-load of personal medical information.

The medical data is mostly X-ray and MRI imaging of spines, apparently in various stages of disarray. In my very cursory check of what's on the 19 DVDs, I don't see any personal information that could be damaging or embarrassing to the patients. Then again, I'm not a doctor and have no idea what the images I'm seeing show about the health of the people involved.

I am finally able to contact two of the patients whose material was handed to me. One says she doesn't really want to talk but her lawyers might be calling. Not a promising start to a news relationship. The other, Vicki Goetz, is stunned to hear I have pictures of the inside of her body. She was easy to find; there was a sticky-note with her home phone number on her DVD.

"This is private. This is my body, my life. I don't think it should be out there for people," said Goetz. We sit in her living room scrolling through images of her back, taken at an Everett clinic before her first back surgery six years ago. She was a patient at the UW Bone and Joint Center where she had two surgeries before she went looking for a different doctor.

What’s actually on the discs, and in the one set of paper medical records found in the stash, doesn't seem all that personal or dangerous. But just the fact that it was lost and then found and then handed over to the KING 5 Investigators makes her wonder how seriously the medical community really takes patient privacy.

UW tells us they have no idea how this happened but they very clearly say it shouldn't have, and offer apologies to all patients involved. A spokesperson says they'll review procedures and see if they can tighten things up.

Meanwhile, Vicki Goetz is glad to have her medical information back.

"This isn’t that serious, but there are things in my medical history I definitely wouldn't want people to know about. UW is a big hospital and they should be accountable for taking care of it right," said Goetz.

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Comments: Displaying 1 - 7 of 7

cecnow said on February 3, 2011 at 11:49 AM

"One says she doesn't want to talk but her lawyers might be calling" This just shows how paroniod people are. She had not seen or knows what King5 actually has and she jumps to a conclusion that something must require the services of a law company. I'm sure this is the same type of person that waits for a "sue you" situation to surface. Maybe someday she'll mature and contribute to "fix" the problem instead of threatening to use a lawyer. Give me a break people...grow up

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rose_violet said on February 3, 2011 at 12:50 AM

The sad fact is, UWMC hasn't been properly storing medical records. Not even their online records. I quit going there because of this. People could see parts of my medical record they didn't need to see and it was compromising my care. To be specific, a part of my medical record that was SUPPOSED to be private - seen only by applicable (meaning direct treatment staff) was visible to ALL medical staff. This is a HUGE violation of HIPPA. They wouldn't fix it, so I did by leaving.

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america said on February 2, 2011 at 7:42 PM

And yet you write nothing the about the Susan Dreyfus scam to dupe the public into paying for five new juvenile facilities for $160,000,000 while closing a world class facility like Maple Lane to save 5 million a year ??? Investigative reporting has really become a joke !!!

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jgcimino said on February 2, 2011 at 7:24 PM

Yeah, if "dealt with properly" means turning it over to some mouth-breathing attention hound then yes. WAY better than notifying UW medical center and turning them in. Mass media is best equipped to deal with private patient records some underpaid orderly stuffed into some outbound file cabinet.

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emptynestr said on February 2, 2011 at 7:09 PM

Still these records should not have ended up in a surplus store. That's the bottom line. Somebody really goofed up and thanks to the anonymous person who found them and turned them over to be dealt with properly. I hope this will be a lesson for all hospitals to be more diligent in how they dispose of any of their records in the future.

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dgw88 said on February 2, 2011 at 6:45 PM

Allen, I always enjoy watching king5 news, but I was disappointed today. I watched your story about medical/other records found in file cabinets sold by UW. Your comment was that "your doctors should have kept your information private". As a physician myself I believe that your comment was totally inaccurate. MDs have no influence on how administration and office staff handles patients medical records. These issues are regulated by institutional policies and should be strictly enforced but please do not blame doctors for everything. You should have said that UW personnel did not handle it properly not doctors.

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jgcimino said on February 2, 2011 at 6:43 PM

Is this some kind of joke Allen? You're actually taking this pantload seriously, and then provoking crippled old ladies into histrionics over it? This isn't like James Bond at all - it's some doofus fishing for something exciting and trying to inflate the sensational value of a bunch of X-rays. Sorry to say this is more likely to result in an Oscar than a Pulitzer.

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