A flight from Seattle to Kansas City was delayed at Sea-Tac Airport for over three hours Thursday due to a winter storm affecting the Midwest before it was finally cancelled.
Passenger DeAnna Lee was sitting on Southwest Airlines Flight 2908 when she spoke by phone to KING 5 Morning News at 8 a.m. She said the pilot apologized after realizing the plane wouldn’t be taking off as planned.
“Our flight was supposed to take off at 6 a.m. and I think we boarded about 7 and as soon as we got on the plane, the pilot came on and said ‘You guys, I’m really sorry. We probably shouldn’t have boarded you because we haven’t gotten an OK to take off from Kansas City.”
The so-called passenger bill of rights, which was enacted last year, says domestic flights are not allowed to sit on the tarmac for more than three hours after boarding and require passengers of delays longer than 30 minutes.
Lee said the captain allowed passengers to get off the plane during the delay.
She said she was told that the runways in Kansas City are clear, but the taxiways are still slick. There are also several planes there that have not yet taken off.
Lee said everyone was pretty calm on board her flight.
“We’ve got some military personnel on the plane, which always makes me feel safe,” said Lee.
Lee tweeted at about 9:30 a.m. that the flight had been cancelled.
Several flights were canceled due to the storm. Sea-Tac Airport urges passengers to check their flight status before heading to the airport.