Print
Email
Share

No insurance coverage for home sinking into Puget Sound

by GLENN FARLEY / KING 5 News

KING5.com

Posted on December 20, 2010 at 7:06 PM

BURIEN, Wash. --  A couple with a small waterfront home fears they could be bankrupted, now that Allstate has refused to pay for storm damage.  

Dane Johnson spent part of Monday putting up more caution tape on the path leading down to his damaged Burien home.   

On Nov. 23, a storm drove hard into homes on Three Tree point, weakening bulkheads. Johnson and his wife Kathy Justin's 1940s era house sits on a bulkhead and is now sinking, leaning further and further toward Puget Sound. 

The house had stood strong for  63 years. "The wind was pretty intense and the storm was really loud," Justin recalled. About 5:30 in the morning a gas alarm went off and the house shifted.

The couple said Allstate Insurance checked out the house when they bought the policy. They even had a geo-technical engineer review the home as they bought it around the time of the 2001 Nisqually Earthquake.

"They sold us the Allstate deluxe package, with the idea that it covered what our house could go through. Storms and all that stuff," said Johnson.

But  last week they found out in a phone call they were not covered.

"Not covered one bit. Not even a hotel room," says Johnson.

They said they have not received their final denial documents, but a preliminary letter received last week cited wind-driven flood, earth movement and other factors that night that Allstate claims are non-covered exceptions to their policy.

The office of Washington Insurance Commissioner Mike Kreidler says few people are aware they can file complaints involving their insurance companies.  So far, a spokesman says only two complaints have been filed this fall and those involved shingles and a downed tree. The commission's hotline is 1-800-562-6900.

Johnson did not seem to be aware of his options with the Insurance Commission, but he says he has been in contact with a lawyer.

While the house is leaning, it isn't in the Sound yet. Justin says it's been tough with the holidays to get people out to look at the house to try to save it. They're worried as the home appears a little closer to falling into the Sound every day.  

"You shouldn't have to be an insurance lawyer to own a home." says Johnson.

The couple have had several friends within the community offer to help move items out of their house.

A spokeswoman for Allstate couldn't comment on this specific case, but says the company encourages all homeowners to educate themselves to potential risks and work with their agent.   

Print
Email
Share
 

To add a comment, please register or login.

1000 characters remaining

Submit

We welcome your comments on this story's topic. Off-topic comments, personal attacks, and inappropriate language may be flagged and removed, and comment privileges blocked, per our Terms of Service. Thanks for keeping the comments space respectful.

Privacy Policy

You have indicated this comment should be removed.

Close

The comment has been submitted for review. Thank you .

Comments: Displaying 1 - 15 of 48

brianmwise said on December 22, 2010 at 9:50 AM

@freedomfrank: Surprisingly, this is not about you. It's not about your experience, your job, your ego, your unwillingness to pay into a system that mitigates risk and supports other people even if you do nothing wrong for where you're located to make sure you're covered. The myriad attempts made here to make this entire article about you, your job, your sense of sneering schadenfreue, your opinion, and everything else you've written don't make it so. This is a story about an insurance company not doing what they were contractually obligated to do. Your ego and your proffered "expert opinions" are irrelevant to the article. So if you must, continue talking smack about how horrible people are for wanting to own a home where they wanted to own a home. Quadrant Homes must be looking for a new spokesperson soon.

57764409
Flag this comment

shoreline said on December 22, 2010 at 8:02 AM

Back when I used to be in the Insurance industry, I can't tell you how many times I heard. "Flood insurance? I live on top of a hill, my house will never flood! No thanks!" Or "My house has been here for 63 years through all kinds of storms and earthquakes, it's done just fine! So why would I pay and extra $500.00 per year for earthquake/landslide insurance? No thanks." Nobody wants to pay for the extra little "nickel and dime" endorsements, especially if they can't imagine thier "geo-tech approved" house that's stood for years actually being at risk. Get a lawyer to take a close look at the policy you paid for... You can bet Allstate has thier lawyers reviewing it. If Allstate owes under the terms, go get 'em. If not, they shouldn't be expected to pay. It's that simple. The "He said/She said" game isn't going to work in court, it better be in writing.

57757622
Flag this comment

riff_raff said on December 21, 2010 at 11:06 PM

I've got just two words for ya' Mr. Homeowner-- "Good......................Luck"!!!

57744208
Flag this comment

dakotanative said on December 21, 2010 at 8:17 PM

I don't want to pay for losses to people living on the water anymore than they want to pay for people with frozen pipe water damage in Montana or a tornado damaged home in Kansas, but that is how insurance works. My daughter pays higher rates than a 35 year old woman even though she has not had an accident. We pay taxes for ferries we never ride. We pay for bridges we never cross. I have been to Ranier once, but I still pay every year to keep the park running.

57739311
Flag this comment

skippypotpiebaby said on December 21, 2010 at 4:43 PM

You are in good hands But this time

57730684
Flag this comment

jackwong said on December 21, 2010 at 3:32 PM

Amen, Fauxhawk.

57727471
Flag this comment

freedomfrank said on December 21, 2010 at 1:50 PM

brianmwise,,, your opinion is worth just as much as mine. Nothing. Oh, and I'm not claiming to be in construction I am in construction. Specification enforcement to be exact, my point is, the rest of us are tired of paying for people who choose to live near rivers and have a pretty little house on a hillside. They don't maintain their property and just file a big claim when something happens. Well, if they can afford to have a pretty little house on the lake they can afford to rebuild it when it falls into the water.

57721639
Flag this comment

fauxhawk said on December 21, 2010 at 1:45 PM

I had Allstate for over 20 years and paid my premiums. They seem like a good deal having lower rates and all but when you actually need them it is not worth it! I remember a while back there was something about Allstate NOT covering the home of comedian Don Rickles when the wildfires in California burned his home... He ended up doing an interview on Letterman or Leno something like that and made the quote.... "You think that you are in good hands, but you really get the finger!" I believe after that Allstate paid out and fixed his home because they were afraid of the bad publicity. There is a book that Allstate does not want you to read and they actually tried to keep it from being published from what I understand... The book is called "From Good Hands to Boxing Gloves". I believe that you can still find it on Amazon. It is supposed to tell about their shady processes and how they try not to pay out on good claims. -Larry Gray Seattle, WA

57721346
Flag this comment

yourmom2020 said on December 21, 2010 at 1:39 PM

I do feel horribly for this family and wish them nothing but the best in finding a resolution. Maybe Allstate will file this under wind & not earth movement, so they can at least have some coverage? It does serve as an important reminder to read your policies or call our respective insurance companies to find out what is and what is not covered by our policies. I would further suggest to everyone slamming Allstate that when you call, you cite this specific loss to see if your policy would cover your home. I bet most of you will find a pretty common answer: NO. PER OIC WEBSITE: Homeowner insurance policies usually exclude damage from land movement or landslides. Land movement generally includes landslides caused by rain runoff, snowmelt or flooding, and earthquakes....unless you bought specific additional riders or policies...Also, if your home is on a hillside, it may be difficult to obtain this kind of coverage.

57721028
Flag this comment

brianmwise said on December 21, 2010 at 1:35 PM

@freedomfrank: For all of your comments about stupidity and responsibility, did you even read the article? Did you see the "63-year old house" before running off with assumptions? Did you note the geo-engineer and the structural engineering? For someone who claims to be in construction, you sure seem to be paying very little attention to details. All of your comments are designed to be rude and obnoxious and don't have any bearing on the article other than "I'm here claiming to be in construction and acting like a snooty jerk". So sure. Houses on the water have special needs. The story is about a couple who did everything they were supposed to do to make sure their special needs house was insured, and got screwed by the insurance agency that supposedly claimed to have their special needs house covered. No amount of "experience in construction" qualifies you for any commentary on home insurance, unless it's required insurance for your badly completed home building projects.

57720711
Flag this comment

dakotanative said on December 21, 2010 at 1:32 PM

When you buy insurance for your house, you should be able to expect coverage from anything that happens short of criminal activity. If I buy car insurance in a high accident area, I pay more for the insurance, I don't get a disclaimer that they exclude the more common frontend crashes. If I live in an area that has a greater chance of landslide, it should be reflected in the premium. If they can't insure against any disaster, they should not be insuring the place.

57720462
Flag this comment

daisydog said on December 21, 2010 at 1:18 PM

I find most insurance companies to be a product of the Devils loins....

57719714
Flag this comment

jackwong said on December 21, 2010 at 1:01 PM

Did Allstate spend all their money paying that actor on TV instead of covering their policies?

57718744
Flag this comment

digiwave said on December 21, 2010 at 12:19 PM

"You shouldn't have to be an insurance lawyer to own a home." says Johnson. No you shouldn't, but you should have the intelligence to NOT BUY homes that are built on precarious waterfront sites that are at the mercy of nature. Same thing goes for buying homes near rivers that are known to flood or in areas that are prone to massive forest fires.

57716164
Flag this comment

lin1945 said on December 21, 2010 at 12:16 PM

This is typical ALLSTATE INSURANCE handling of their policies. They are the most unfair of all the companies. I hope the couple refers this to the Insurance Commissioners office. If the agent selling the policy did a visit to the waterfront property, as stated, there is no way he would not realize the impact of water, weather and climate change in the futuon the property. What in the heck did he insure? Now I guess one has to hope the property burns to the ground and ALLSTATE will reevaluate the claim based on fire. It is a sad day for the consumer when they select ALLSTATE as their carrier. It is the same way with ALLSTATE car insurance, believe me. Two of the drivers have hit me, injuring me and damaging my vehicle and yet they fight vigorously to make it appear the victim becomes the suspect . . . even when both drivers received traffic infaction citations. Stay clear of ALLSTATE whenever possible. Their slogan to put yourself in Allstate's hands is a joke. Believe the opposite!

57715979
Flag this comment

hakx32 said on December 21, 2010 at 12:07 PM

I hope everything works out for the family. I have a question for everyone who is standing by the insurance company, Say they did check their insurance policy and the only things not covered where earthquake and flood but they decide thats ok it wont flood and if there is an earthquake it would be to late. So they buy this policy, now their house is falling into puget sound because of storm damage, since its not an earthquake or a flood what would cover it? I cant think of another type of policy that would cover the fact that wind and rain pushed their house into the sound.

57715406
Flag this comment

adcpdx said on December 21, 2010 at 10:34 AM

If people read their insurance policies they would see that earth movement/landslides are not a covered peril. You need to have separate earthquake and flood policies to cover flood related damages and earth movement. Home policies don't just automatically come with those coverages...you either have to pay extra for the endorsement to add the coverage or buy a separate policy (depends on the insurance company). I would be super upset if I were this family as well, however, everyone should know and understand the insurance policies they take out (when they take them out...not just when something bad happens). Read your declaration pages to find out what is not covered and then find supplementary policies to address the exclusions. Declaration pages actually tell you what isn't covered over what is covered because it's easier to tell you what isn't. Just because a policy has the name "deluxe" in it doesn't mean it has everything either. Again...read your policies when you buy them

57709222
Flag this comment

shoreline said on December 21, 2010 at 10:33 AM

You know, there's a very specific part of EVERY homeowner's policy called "EXCLUSIONS" that are pretty easy to read. You don't have to be a lawyer to read your policy either. People like to throw around the usual lame excuses when the truth is, they didn't want to take the time and exert the effort to read a rather dry document. Allstate isn't going to deny the claim (especially a BIG one like this) unless they know they're legally covered. Sorry, Allstate is not the "big, bad", insurance company some of you folks are trying to paint them as.

57709174
Flag this comment

3rdgennw said on December 21, 2010 at 9:50 AM

Looks like the good hands of Allstate only gave him the usual finger.

57706323
Flag this comment

libbygu said on December 21, 2010 at 9:27 AM

Who is filling in for GET JESSE? It sounds like they had a deluxe policy to cover what might happen. . . there was no flood or earthquake. Shame on Allstate! Help your people out.

57704717
Flag this comment

gladimoved said on December 21, 2010 at 8:54 AM

Welcome to the world of how insurance companies RULE! Some insurance companies are worse than others and Allstate is awful. Good luck with your home and I hope it turns out good for you and your family.

57702276
Flag this comment

big_don said on December 21, 2010 at 4:03 AM

ALLSTATE...??? ROTFLMAO....!!!

57689266
Flag this comment

fosterp said on December 21, 2010 at 2:59 AM

There's a reason home owners insurance policies generally exclude things like floods and earthquakes. Because if they didn't, then EVERYONE would have to pay higher premiums whether or not they live in an earthquake or flood zone. The point of only insuring certain things and not others is so you don't have to pay for coverage that you don't need. Obviously the owners of this home didn't get an insurance policy for their home falling into the water. An insurance policy only covers what is written in the ink, and nothing else. Are you people the same type of people that get liability insurance on your car and then throw a fit when your insurance company won't cover the damages to your automobile when your at fault? Yes it sucks for them, but their insurance woes are the result of their lack of foresight when investing in insurance. If they decide to lawyer up as they have stated they will just be making ANOTHER unwise financial decision and will just waste more money and time.

57688488
Flag this comment

invalid said on December 21, 2010 at 2:35 AM

@lotsofspareparts: How does suggesting that a homeowner read his insurance policy make one an "obvious moron"? I might suggest that it's not all that bright to place one's faith in a "Deluxe" policy simply because it's called a "Deluxe" policy. Names don't mean diddly squat. You need to know what you're buying. If you don't ask, it's your own fault. If someone at Allstate told him he's covered for anything that might ever happen (insurance companies just don't do that without charging astronomical premiums), then he'd have a legitimate beef.

57688179
Flag this comment

jrfarmer41 said on December 21, 2010 at 1:33 AM

Standard residential and commercial property policies normally exclude flood losses, due to their catastrophic nature. In response to an overall need for flood insurance, Congress passed the National Flood Insurance Act of 1968. This Act established the operation of a national program for providing this much-needed coverage. The National Flood Insurance Program (NFIP) is managed by the Mitigation Division of the Federal Emergency Management Agency (FEMA). Homeowners, commercial property owners, and residential and commercial renters desiring flood insurance must procure this coverage directly through the NFIP or through the insurer who writes their homeowners coverage in some cases.

57687591
Flag this comment

rob9805683794874 said on December 21, 2010 at 12:45 AM

How funny, they have Allstate. LOL, "Are you in good hands?" Evidently, they're not. :-(

57686934
Flag this comment

amyl811724276359 said on December 20, 2010 at 11:57 PM

This makes me sick that insuarance companies get away with this. We as homeowners should not have to have a legal back ground or go get a lawyer to look over the papers and they say to knowledge ourselves we do. But there is so much in small print that I don't understand and I am educated. And the insurance agents only tell you bits and pieces to just get you to buy the insurance. I hope you fight this and I hope you win more then enough to build your dream home again my thoughts and prayers are with you and if there is any good news to this maybe people will look over there home owners again I know I am Good luck to you family

57686337
Flag this comment

comiccon2010 said on December 20, 2010 at 11:54 PM

insurance companies just make up their own rulkes. bunch of theives

57686281
Flag this comment

freedomfrank said on December 20, 2010 at 11:52 PM

No Yahoo,,, I'm actually in construction management, and I just get tired of people who can't take responsibility for their own situation. If the house was there for 63 years and all of the sudden 100 feet of back yard was gone in a day then we wouldn't be talking. They should have realized the shore was eroding away and fixed it, thats what responsible people do.

57686238
Flag this comment

freedomfrank said on December 20, 2010 at 11:49 PM

Not if I die from something thats not covered,,, like smoking or suicide or whatever, the disclaimers are pretty easy to figure out. If your house falls into the water because you built it or bought it on unstable ground,,, well thats just too bad for you. Not covered, because you're stupid.

57686183
Flag this comment

buckstar said on December 20, 2010 at 11:43 PM

Glad to see the willfully uninformed internet punditry here making inane comments (looking at you, FreedomFrank). Mr. Johnson said that one shouldn't need to be an insurance lawyer to be a homeowner, and he is absolutely correct. That is the reason Allstate has agents! So they can assess the property IN PERSON and write a policy which will protect the homeowner in case of catastrophe. At best, the Allstate agent was negligent and the company needs to be held to account for what their agent agreed to. At worst, the agent's actions were criminal. For 70 years this house has stood the test of time. Allstate itself is only 80 years old. That is plenty of time to establish the house was solidly built, and this event was not the fault of the builder or location.

57686104
Flag this comment

djburnham3yahoo said on December 20, 2010 at 11:38 PM

Freedom Frank P.S. since you don't believe in the insurance co. paying for the inevitable... you and your "loved ones" will not be filing any life insurance claims hmmmmm................

57686018
Flag this comment

djburnham3yahoo said on December 20, 2010 at 11:36 PM

Hey FreedomFrank... the house is 63 years old... I doubt it was that close when it was built. I have read many of your posts and have come the conclusion that you are 1) an insurance agent 2) a politician 3) and/or a jerk.... no skip the or... you are all mouth and no heart. You are so worried that "your money" may go to help someone else..... Merry Christmas, Scrooge.

57685969
Flag this comment

layindownthelaw3 said on December 20, 2010 at 11:34 PM

My husbands car was stolen. He had SPECIALTY CAR coverage thru Allstate. They told him the car (a classic Mustang) was only worth $1200 and that there were 3 other cars exactly like it sold in Tacoma for $800-$1600 in the previous 3 months. My husband called all 3 of the named car dealers and none of them had sold any of those kinds of cars, ever, and if they had the cars would have gone for much more than the amounts Allstate claimed. Then they took 8 months to pay and my husband caved and accepted the $1200.

57685932
Flag this comment

layindownthelaw3 said on December 20, 2010 at 11:28 PM

If I were them I'd burn the house down. well, I'd wish for it to burn down to the ground. Then it would be covered.

57685846
Flag this comment

freedomfrank said on December 20, 2010 at 11:24 PM

Oh lets build a house right next to the water,,, oh its sooooo nice. Stupid people. I don't feel sorry one bit for folks that live next to a river, an eroding beach, the base of a volcano ect.ect Kudos to the insurance company for NOT paying out on the inevitable.

57685799
Flag this comment

puyalluprox said on December 20, 2010 at 11:10 PM

"You're in good hands with Allstate." Looks like these people are only getting "the finger" now.

57685502
Flag this comment

skippythedog said on December 20, 2010 at 11:07 PM

Typically one has to have flood specific insurance to cover a flood. Allstate is notorious around here for claiming that the reason trees fall in high winds is because the ground is saturated with water (flood) and is not covered; often this is months after the last heavy rainfall. Likewise, you typically must have earthquake insurance to cover an earthquake (ground movement). A pipe could break below your house (normally covered) producing a "flood" which causes "ground movement" and Allstate will cite these and deny a claim....until you get a good, experienced attorney....then they string you along just until you're about to file the suit and then, finally settle.....but you must get an attorney. Allstate has a team of attorneys. Allstate tried to deny my claim for a destroyed garage (uninsured driver crashed into it). They claimed they didn't know I had a garage. I produced their original inspection sheet describing my garage from 16 years earlier to get them to cave on that one.

57685447
Flag this comment

seattlesam said on December 20, 2010 at 10:59 PM

My experiences with Allstate have been nothing but bad. I can't understand why people insure with them. I once had to take a woman to small claims court when they denied my claim. The fault was so obvious, not only did the Judge rule for me, he told the woman he didn't understand why Allstate wasted everyone's time by making her come to court.

57685296
Flag this comment

skippythedog said on December 20, 2010 at 10:54 PM

Would someone pass the word to Dane to get a hold of Attorney Patrick LePley in Bellevue....I had a similar problem w/ Allstate; Patrick beat 'em up pretty bad...He has been making his living suing Allstate for the last 30 years.

57685198
Flag this comment

hammondbacon said on December 20, 2010 at 10:24 PM

"You're in good hands with Allstate." Until claim time comes. Signed, X-Allstate agent.

57684533
Flag this comment

lotsofspareparts said on December 20, 2010 at 9:16 PM

"We are NOT going to be protected from this company's unfair business practices by our public servant the insurance commissioner.....but we can show Allstate what doing business in our state really means."...........Very well said rustyrebel

57682719
Flag this comment

rustyrebel said on December 20, 2010 at 8:57 PM

In light of the fact that Allstate is NOT a friendly corporate player, nor likely to pay YOUR claim satisfactorily should you need it - this might be a good time to accomplish something for the Johnson's and YOUR benefit. CANCEL your ALLSTATE policy TODAY and write it with someone else. We are NOT going to be protected from this company's unfair business practices by our public servant the insurance commissioner.....but we can show Allstate what doing business in our state really means.

57682083
Flag this comment

rustyrebel said on December 20, 2010 at 8:49 PM

Allstate is notorious for denying claims by their insureds. PBS, CNN, Businessweek, and Bloomberg have ALL done exposes on Allstate and their "Good Hands" claims. In court, in print and in network media, it has been documented that Allstate routinely denies claims, reduces claims beyond what is fair, or, if their customer gets an attorney, stalls and fights tooth and nail in court. Internal cost control strategy is to "get 'em in with the "Good Hands" - then fight with boxing gloves when they make a claim". How this company is allowed to continue to operate, aside from the FACT that they have heavily lobbied, and changed court procedure to obscure their involvement , can only be attributed to hefty bribes to the insurance commissioners.

57681809
Flag this comment

lotsofspareparts said on December 20, 2010 at 8:21 PM

invalid, (perfect name for this obvious moron), not to be confused with "In Valid" posted....."Is Mr. Johnson unable to read his own insurance policy? Yes, they're long, but he ought to be able to read it and understand whether he's covered or not and why."........... They sold him the "Deluxe policy" which is the highest rated policy, what should he have to read?? If a whale jumped out of the sound and landed on his porch and the house gave way he would be covered under this policy, why won't they cover him now?? Sounds a little fishy to me. Just about time for a lawsuit Mr. Johnson, you paid your premiums for deluxe coverage, but Allstate is not offering a deluxe solution to your problem.

57680706
Flag this comment

pappilli0n said on December 20, 2010 at 7:31 PM

I would sue Allstate for every monthly premium you made to them "under false interpretation." Too many people around PS are going thru or will soon be experiencing much of what your home is now doing. Be a leader and make a right out of a wrong!!

57679109
Flag this comment

invalid said on December 20, 2010 at 7:30 PM

Is Mr. Johnson unable to read his own insurance policy? Yes, they're long, but he ought to be able to read it and understand whether he's covered or not and why.

57679062
Flag this comment

youngfrank said on December 20, 2010 at 7:28 PM

They're in the business of making bucks not helping people. If they can claim to help people without any reduction to the bottom line, all the better.

57679004
Flag this comment