In an NBC Dateline interview, one of the 911 operators who took the call from the social worker outside Josh Powell's house, breaks his silence.
In an exclusive interview with NBC's Keith Morrison, David Lovrak, who's been taking heat for his questions when Elizabeth Griffin-Hall called him, says he, like so many others in this case, didn't recognize the kind of man they were dealing with.
"Especially for somebody who has done this for as long as I have, to relisten to the call and hear how clumsy and faltering I sounded," Lovrak said, "It was horrible. This has been a nightmare."
The Pierce County Sheriff's office says the first call came in at 12:08 on Sunday. Five minutes later, at 12:13, information from that call was transferred to the radio dispatcher. At 12:16, two deputies were sent to the scene. The first unit arrived at 12:30. By then, the house was a raging inferno.
Lovrak doesn't say why it took 22 minutes to get a deputy to the scene. Only that no one could have predicted what happened.
"Realizing what we all know now, I wish I had recognized the urgency of the situation," he said.