Chase changes procedures after mistake lands customer in jail

Chase changes procedures after mistake lands customer in jail

Chase changes procedures after mistake lands customer in jail

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by LINDA BYRON / KING 5 News

Bio | Email | Follow: @LByronK5

KING5.com

Posted on July 11, 2011 at 4:26 PM

AUBURN, Wash. – Chase Bank announced it has changed procedures following a mistake that landed a customer in jail for five days.

The story which first aired on KING 5 News last week made national headlines and prompted outrage across the country.   

Ikenna Njoku, 28, was arrested and accused of forgery for trying to cash a cashier’s check at the Chase branch near his home in Auburn. The check had been issued by Chase, but the customer banker who handled Njoku’s transaction said that the check looked fake and called police.  

After Njoku was taken to jail, Chase compounded the error by failing to notify police quickly that their Special Investigations section had confirmed the check was legitimate.  As a result, Njoku spent four nights in jail. He told KING 5 his car was impounded and he lost his job because he failed to show up for work.

Monday, Chase Media Relations issued this statement:

“We have resolved the situation amicably. We deeply regret what happened to Mr. Njoku and have apologized to him. Chase has already changed its procedures in branches to avoid situations like this.”


Njoku’s Seattle attorney, Felix Luna, would not elaborate on the terms of the settlement.  However, before the settlement was reached, he told the KING 5 Investigators that Njoku was seeking an apology, financial compensation and changes in bank procedures.

“Ikenna is very happy with the resolution,” said Luna.

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