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Protecting your computer from scareware

by JESSE JONES / KING 5 News

Bio | Email | Follow: @getjesse

KING5.com

Posted on March 4, 2010 at 11:27 PM

Updated Thursday, Mar 4 at 11:27 PM

Surfing the Internet has its risks but now cyber criminals are trying to get your cash with something called "scareware." It starts with a pop-up warning about a virus detected on your computer.

"People will click on it and then they actually may get infected or they'll click on it and spend $29, or for some fake av thinking that it's really not," said Brent Remai.

Remai is with the computer security firm McAfee and says scareware attacks are a growing problem. The bogus warning can look legit one click and the damage can be spread to your computer. You can even get hit on search engine results and on sites like YouTube and Twitter.

Hackers use the scareware tactics to get you to pay for fake protection.

"Cyber criminals will make upwards of a few hundred thousand in even a week or two, so it's a pretty big business and that's why it's so pervasive," he said.

Bottom line: If you're already getting these fake warnings, don't click on them. Don't give them you're credit card update or buy the real deal from a trusted source.

"We never shoot a pop up saying you have viruses on your machine, click here to do a scan, we just don't do that," he continued.

Once infected, security experts say running a real virus scan will take care of those scary pop-ups. Remember don't click on them. They may lead to more viruses or malware.

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Comments: Displaying 1 - 7 of 7

jwmajic said on March 8, 2010 at 8:06 PM

I've found that the free AV programs like avg free edition or avast work far better than norton or crapaffee. Also it helps to know what your protected from not all antivirus programs block spyware and a browser hijacker is a real pain to remove if you don't have the right software.

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sammamish said on March 5, 2010 at 2:07 PM

My comment was not meant to be an accusation, rather a desire to look into the situation. The phrase "I wondered.....", meant just that. I wondered and wanted a person more schooled in the situation to look into it. I believe the gist of my comment is - look further. No more than that.

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l1ngus said on March 5, 2010 at 1:48 PM

I've experienced scareware pop-ups many times. Simply being aware of the danger potential isn't enough. Windows PC users should refrain from clicking the "X", "Ignore" or "Close" buttons that often appear within the pop-up (as is often the first impulse). Instead, use the Alt-F4 key combination to close the pop-up. This may have to be done repeatedly, as these pop-ups are persistent. Just hold down that Alt key and tap the F4 key until the pop-up finally goes away.

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madmax5556 said on March 5, 2010 at 1:43 PM

My son had the same problem. For some reason Norton did not detect it or fix it. As a last ditch effort he downloaded spybot search and destroy which can be found through google and is free but accepts donations. It detected the scareware and fixed it.

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buster444 said on March 5, 2010 at 11:30 AM

Boy do I agree with the other comments. McAffee is running it's own scam. They charged us to remove it and it came back two days later. So much for free security coverage. We got the virus from the Seattle Times website. We switched to Norton AntiVirus and paid for it. Comcast is offering it for free too late. One other piece of advice. Norton told us to not close the message or anything. To immediately shut off the computer. That worked. We stopped going to the Seattle Times site and tried it again two days ago. We got a message that Norton stopped the very same attack. Go Norton!

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edave67812043632 said on March 5, 2010 at 10:03 AM

Hey I have to agree with the previous post. I had this scareware on 3 machines. Every time, it disabled my virus and malware scanning program. I was able to fix it one machine by rolling it back, the other machine by getting help on the net and the last machine I had to re load the entire software. I would love to see a followup to this story to see if more people have this experience or better solutions.

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sammamish said on March 5, 2010 at 8:43 AM

Hi Jesse, I am always so impressed with your reporting. I always think - If I had a problem, I would go to Jesse, he really researches the issue, and gets to the bottom of the problem. In this case, I think McAfee may have been the wrong company to ask about this scareware. I had Mcafee Antivirus, and I Know of two others who did, and we all were infected with the scareware. We called McAfee, and they said they would remove the virus if we paid 4 $89.99!!!! We were covered by McAfee via Comcast, and Comcast recently dropped McAfee in favor of Norton. I wondered if it was McAfee last ditch effort to make some money from Comcast customers. Jesse - please look into this further. Thank you for all your good work. Sammamish

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