Roy Dudley says he was charged $79 last month for coffee he ordered and paid for two years ago and the company hasn't refunded his money.
"It's like someone owes you money and they are dodging you," said Everett's Cherilyn Rubenaker who got hit with $200 worth of unauthorized charges for coffee she never ordered and the unwanted bags kept showing up on her door step.
These folks are dealing with a company called Seattle Coffee Direct, a mail order business based out of suburban Chicago and not Seattle. I told you about them last month. Following the report, I got complaints from coast to coast about the company.
I called the Better Business Bureau in Chicago, and they say customers filed more than 1000 complaints against the company in 49 states and the District of Columbia.
Recently I clicked on the company's Web site and saw a notice saying the company is not taking orders. It also provides a form to request a refund. I was able to get Cherilyn's money back from the CEO of the company, but this time the big guy isn't returning my e-mails or calls to his cell.
So here's what you should do: Call your bank and see if you can get charge back on your credit card for the purchase. If that doesn't work, try the Attorney General's Office. They'll be able to contact the company and on your behalf.
For right now, I'm sending Seattle Coffee Direct all of our complaints plus a real bag of coffee from Seattle.
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