Do you know if your cell phone bill is getting 'crammed'?

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by JESSE JONES / KING 5 News

Bio | Email | Follow: @getjesse

KING5.com

Posted on February 7, 2013 at 8:38 AM

Updated Tuesday, Feb 12 at 2:01 PM

They’re the hidden charges on your cell phone bill. In fact, only one in 20 customers even knows they’re getting hit with them. A Seattle man was feeling the pain, so he decided to get Jesse.

UPDATE: Speed Text CEO Daniel Starr contacted KING 5 after its initial report. Starr says he had been unaware of our earlier attempts to contact a company representative. He says his company received a subscription from Theahn Nguyen’s phone that appeared to be valid, but that the matter has been resolved without Nguyen being charged. He said, “It is very troubling to learn that a consumer was unhappy with their experience with our service,” and that Speed Text adheres to T-Mobile and other carrier guidelines in marketing its service.

Nguyen and Starr have spoken and have resolved their issues. Both sides consider the matter closed.

 

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