Mechanic rebuilds customer's trust in industry

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by Jesse Jones / KING 5

Bio | Email | Follow: @getjesse

KING5.com

Posted on April 22, 2014 at 11:24 PM

Updated Tuesday, Apr 22 at 11:24 PM

Adrianne Kovacs is finally getting her car back.  It's been gone since she took it in to the shop last year.

“It's the longest oil change in the world probably,” said Kovacs.

In mid-December Kovacs took her car in for an oil change at the U-Village Meineke.  The shop called and told her the vehicle needed engine repairs.

“He said, I think you need a new motor and I'm going to call you on the 26th and then I find you a new motor and then we can go and put that in,” recalled Kovacs.

The 26th passed with no calls so Adrianne stopped by the shop and found a sign that said,

“Due to unforeseen circumstances, Meineke car care will be closed Monday, December 30 through Wednesday, January 1.  We apologize for the inconvenience.”

In reality the shop went bankrupt and Kovacs only set of keys were in the building.  So she called me and I was able to get the landlord to open the shop.  We popped the hood on her car and were surprised to find nearly all the major components were missing.

Later, Meineke offered Kovacs around $1,000 for the car but it would take $4,200 to get it repaired.  That's when Jason Shackelford, owner of Stingray Auto, stepped in.

“We can put her car back together for her at no charge.  Just as courtesy for someone who has been burned to help restore faith in our industry,” explained Shackelford.

Shackelford spent the next several weeks working on the car.

“It's missing a distributor, it's missing an intake manifold, the throttle, body cooling issues, everything,” explained Shackelford.

And then last week, Shackelford delivered the rebuilt car to Kovacs. 

In the end, Meineke stepped up and delivered some parts too.  The company also said this was an isolated incident from a former franchisee and deeply apologized for this situation.

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