Service denied on exploding cook top

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by JESSE JONES / KING 5 News

Bio | Email | Follow: @getjesse

KING5.com

Posted on July 22, 2010 at 11:28 PM

Greg Goodman doesn't look like a salad type of guy, but he's gotta be one now. Why? His ceramic LG stove top mysteriously shattered while his wife Cindy was making Father's Day breakfast.

"It was just a loud bang!" Cindy remembered. "It just reverberated."

Greg wasn't near the action, but could hear it.

"I was in the laundry room when I heard  a scream and a cuss word or two," he said.

Cindy could see a whole lot more of her range after the incident.

"The glass just peeled back and the whole element was exposed," she described.

When Greg made it to the kitchen, he saw a mess.

"There was glass on the floor, in the pan of food. It's amazing that my wife didn't get hurt," he said.

But that wasn't the first time their ceramic cook top had issues.

"My wife had discovered it and called me and  it had cracked from the back to the front," he said.

A few months before the Father's Day incident, the stove top cracked while self-cleaning. It troubled Greg because he had done plenty of research before buying the appliance.

"Done some homework, had reasonably good reviews and seemed reliable," he said.

So their two-year-old stove top had cracked twice in less than a year. Since it was under warranty, LG fixed it the first time, no problem. The second time around, Greg claims the technician showed up 2 hours before his scheduled time and left a note behind.

"He showed up at 4 o'clock when I said 6 o'clock," said Greg who was at the gym when the tech called him.

"He called my cell phone, said he was leaving. I said I'd be there in five minutes. He said, 'I can't wait' and off he went," said Greg.

Greg tried to reschedule, and then LG sent an e-mail saying "The damage to the range will not be covered under the manufacturer's warranty."

"I just think it's wrong," Greg said.

In a statement, LG called this "an isolated incident," adding "It appears that this may have been caused by improper usage."

The Goodmans say nothing was dropped on the cook top. The only thing Cindy had on it was the lid to her frying pan on a cool portion of the stove. No warnings about that in the owner's manual.

"If I were to drop something on there, it's on me, I wouldn't go through this, buy a top and pay for it, that's not what happened," he said.

So I gave LG a phone call and just a few days later, they called Greg.

"They're not only replacing the top of the stove that broke, they are also replacing the whole range," he said.

We've seen cases of exploding ceramic tops for all makes and models of stove tops across the country. If this happens to you, take pictures of the damage, and call the manufacturer. If you get no where contact the Consumer Product Safety Commission and the Attorney General's office.

For consumer concerns, e-mail Jesse at getjesse@king5.com or call toll-free 877-51-JESSE.

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