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Homeowners sue Bank of America over failed loan modifications

by JIM FORMAN / KING 5 News

Bio | Email | Follow: @Jimformanking5

KING5.com

Posted on March 23, 2010 at 10:27 PM

Updated Tuesday, Mar 23 at 10:27 PM

SEATTLE - As many Americans struggle to avoid foreclosure, a Seattle attorney claims the big banks who took big bailouts are refusing to help bail out their customers.

Steve Berman of the firm Hagens has filed a lawsuit in federal court against Bank of America.

"I wouldn't have filed this suit if this is the first time I heard this story. But we have been hearing about this for a year," Berman said.

The issue is the program aimed at helping struggling homeowners to avoid foreclosure, but allowing banks to modify loans and reduce monthly payments.

But Berman says while the banks were quick to take taxpayer money, they are slow to return the favor, leaving homeowners who are following the rules of the program hanging in limbo.

Bank of America says it has not seen the lawsuit yet, but stresses it is helping its customers.

Spokeswoman Jumana Bauwens says "since January 2008, Bank of America has helped more than 760,000 customers with a loan modification."

"That includes more than 500,000 modifications through our own programs, in addition to nearly 21,000 completed mortgage modifications and nearly 240,000 active trial modifications through the federal government’s Home Affordable Modification Program (HAMP)," she added.

But Berman says the problem goes beyond B of A and is "systemic" across the industry.

Part of the suit asks a judge to assign an independent overseer of the program.

"You don't need a bureaucracy," he said. "You just need someone to go in, figure out the problem, and order the banks to do it the right way."

Berman says there is no one in the government that is doing that.

"So this is where our clients have to go - the courts," he said.

More information:

Bank of America lawsuit

Bank of America Loan Modification Efforts

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Comments: Displaying 1 - 13 of 13

smk320s said on July 11, 2010 at 9:11 PM

I am continuing my comment below...These banks need to be investigated. Too many people will lose there homes just because of the way this program is bein handled. The guidelines are simple...and if the banks would do it as it was intended, many people will stay in there homes, not be foreclosed on. BOA and other big banks are causing the foreclosures not the customer. These banks need to be held accountable on what they have done with the money that was given them to help homeowners. I honestly have never heard of a success story in this or a smooth transaction..I read all these post of others and they are the same storys I have heard from others. King 5, why dont you do a story on this?

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smk320s said on July 11, 2010 at 9:03 PM

I, too, have been trying to get a home modification from BOA for a year. I sent in all what they asked. Called them weekly..always got a different person. Finally in February of this year, was told I was turned down, No reason, no letter, nothing. So went to the Loan manager of my bank and he said I had applied for wrong program so started over...In May they called and asked me to send in everything again...I did and two weeks ago got a deal in the mail...They raised my mortage $10,000, lowered my interest rate to 4.6% and raised my payment $150.00 dollars.. I called them and asked them if this was figured on the HAMP program that Obama had set up...They said they had there own but went by the guidelines...I dont think so...This has been a nightmare...I wasnt even on the trial period, This was take or leave it sort of thing..I have sent payment and when I call they say I am 5 months behind. I am not. I ask them where my payments are and they say they are holding them in a reserve.

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jlwright2104 said on June 18, 2010 at 3:55 PM

I being trying since October 2009 to get CitiMortgage to place me in the Home Loan Modification program after falling 3 week late on my house payments ( due to large utilities bills and me receiving only unemployment). I have sent ( through faxes and self-addressed return UPS) over 10 times the information they requested ( bank statements, income taxes return, permission to get my return from IRS, hardship statement, income verifications). In February 2010, Citi sent me a UPS package with a return self-addressed envelope stating that they have reduce my payment for the 3 months ( January 2010 :), February 2010, March 2010) pending finalization of modification approval. In mid May 2010, Citi advise me that they will be foreclosing on my property in July 2010 because I was not approved for the modification program because I have not sent any of the documents that they requested. Now I am in worst shape on my loan than before trying to get into the program. BAD INTERNAL PROCESS.

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free1959 said on May 10, 2010 at 10:56 AM

I came across this article as I contemplate suing Bank of America and felt like I should respond to newlogin86 specifically. I am in a house that was affordable based on my previous income and have 20% equity in the house. Thanks to the banks and Wall Street playing Russian Roulette with our money, when the Great Recession hit, I lost 1/2 of my income. I have been fighting BoA for 11 months on my modification with 60 to 70 interactions by phone or Fedex. I was just denied my modification because they claim I did not furnish requested information although I have Fedex tracking numbers and fax confirmations to prove that the requested info was sent to them. newlogin86, I did not pick this situation to be in nor did I cause it! I am a taxpayer whose money helped bail out the banks and I'm not going to let a possible loan modification go by just because it would be against my "principles".

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newlogin86 said on March 25, 2010 at 2:14 PM

I avoided this by NOT buying a McMansion based on two incomes! I was go get a house with my fiancee... but it was to be based on my income only, as he had poor credit, and in the event his job fell through, being a teacher and cuts being made, mortgage would still be paid.. I hear too many stories of people getting a huge mortgage based on their two incomes. Live as if you only have one of those incomes and you will never have to worry. Yeah if you got kids it might mean living dirt poor but its better than being homeless!

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bratt1 said on March 25, 2010 at 5:31 AM

I have had nothing but troble from B of A. My income changed and i was falling behind, i contacted B of A several times and was told that as long as i was trying and making payments they would work with me. In March 2009 i called the bank to make sure my payment posted, they ensured me that my payment posted. THe following week i recived a check back in the mail on my first mortgage, they cashed my personal check that i sent for the monthly payment of my 1st and 2nd mortgage payments,posted more on the 2nd mortgage than they should have and sent me a check back for the difference and refused my 1st mortgage payment and went foward with the forecloser process. I was being reviewed as they called it for modification and had court dates and a sale date for my home. When what they called a modification was completed i owed about $10,000 more than i what my orginal loan amount was for and my payment was more & has increased twice since. They currently have my loan a mess still.

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cj731 said on March 24, 2010 at 12:10 PM

Bank of America/Countrywide home loan modification We moved into our home in 2004, we were a two income family until 2007 when I was layed off. We were offered the home loan modification in fall of 2008, after sending in all of our information 3 times, we signed paperwork for the new lower payment in May of 2009, and payed our 3 "trial" payments on time and at the lower amount. We were told that we would then recieve our final paperwork and our finalized monthly payments. We understood that our credit would be affected for this time.... It is now almost April 2010 and we still have no final paperwork and our credit is destroyed! We also sent in ALL of our paperwork and information 3 times and were told a 4th time that it needed to be done. I asked what happened to all of our paperwork this far and they didn't know. I have called and documented MULTIPLE monthly phone calls to B of A and was told that we were approved in Dec. and it went to underwriting in Jan. We are still waiting!

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tm206 said on March 24, 2010 at 8:35 AM

Bank of America should change its name to Worst Bank in America. they have been nothing but problems ever since they bought out countrywide. their entire company is separated so that no department is responsible for the others. also there are no mortgage officers you can talk to in person, only over the phone. what a useless company..

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wilsonkb said on March 24, 2010 at 8:02 AM

Thats why you should bank with BECU!

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aziza said on March 24, 2010 at 6:43 AM

There are a lot of us cheering you guys on!

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magic said on March 24, 2010 at 5:15 AM

Me too. Citibank is horrible too. We qualified last month got thing all set up, waited and waited for the paperwork. After 3 weeks it didn't arrive, we called them...the person never finalized the transaction. She did everything else lowering our payment $600.00 per month and our interest rate to 4%. BUT NOW our payment lowered $200. and our rate is 6% - All because she "forgot" to finalize.

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javajoe said on March 23, 2010 at 11:14 PM

Wells Fargo is equally as bad.

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nickelnm said on March 23, 2010 at 10:58 PM

It is sad that homeowners are forced to go through the court system in order to get help that was freely given to the big businesses. I am one of those homeowners. I am pursuing a lawsuit against my mortgage company for a failed modification. I sent them all of the information and they never responded. In my case, I am lucky enough to have actual law to back me up from foreclosure for the time being. I applaud others who are willing to stand up for themself. I am currently setting up a website that outlines the steps I am taking to protect my family, myself, and my home.

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