Blind business doesn't pay up

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by JESSE JONES / KING 5 News

Bio | Email | Follow: @getjesse

KING5.com

Posted on August 31, 2010 at 11:00 PM

Updated Tuesday, Aug 31 at 10:30 PM

Susan Vierra knits as a hobby and even sells what she makes.

"I have some much fun doing these blankets," she said.

What isn't fun is Susan's new full-time gig to get Budget Blinds of Lakewood to pay her what she is owed for blinds they didn't deliver.

"Why should I donate it to Budget Blinds of Lakewood when they treated me so awful?" she asked.

See, last November, she paid to put blinds in her kitchen, which they did, and in her living room, which they didn't.

The business promised to refund $200 - the cost of the undelivered items.

For months Susan called, wrote letters, complained to the Better Business Bureau, and even took Budget Blinds of Lakewood to Small Claims Court. They didn't show up, so she was awarded her money plus court costs. Still, no check.

"I never knew that a business could ignore customers," she said. "I just didn't knew that they could do that."

I called the company and they said the whole thing was handled. I let them know it wasn't. Susan got a check soon after.

"I have a check, a money order from Budget Blinds, and I am one happy camper," said Susan.

While solving Susan's issue, I wanted to know about the other complaints I've received about the business and if they were going to do anything about it. The owner wasn't there, but one of the employees said she'll pass the word along.

"I like watching you, but don't come back here, don't come back here again!"

We're trying to get Budget Blinds of Lakewood to close up some of its unfinished business. They've promised to take care of things right away. Just so you know, all Budget Blinds are independently owned. The parent company tells us they're looking into this and say all customer issues will be handled. We'll let you know how it turns out.

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