SEATTLE -– After Metro’s RapidRide C Line to West Seattle started rolling on September 29, a lot of riders complained. The route was a bit too popular -- buses were packed well beyond standing room only.
This week Metro added another two scheduled buses to the line, and some passengers getting on in downtown Seattle Tuesday night said buses seem a little less crowded.
“I think those first few days of service were rough," said Kevin Desmond, general manager for King County Metro.
"Very Prelimiary numbers, from some initial checks, show about a 15 to 20 percent increase in the ridership on that corridor," Desmond said.
Metro is deploying stand-by buses that can be dispatched when regular buses get overcrowded or delayed. During Tuesday afternoon’s commute, one of the two backups immediately went into service to meet demand.
The stand-by buses are there to fill in the gaps, Desmond said.
“We want to keep spacing every nine or ten minutes apart. If we see a gap in service we can plug a bus in," he said.
RapidRide's C Line is still very new, and Desmond said he understands the frustration some riders are having after a number of regular routes were discontinued in favor of the RapidRide.
Desmond said Metro is planning more outreach and rider surveys in the weeks ahead.