Chase apologizes to customer for wrongful arrest

tdooley323929368 said on March 31, 2012 at 11:31 AM

CHASE SUCKS! They are a virus! Stay clear of Chase bank. Chase buying up Washington Mutual was planned from the get go, it was a contrived occurrence! Use smaller banks and stay away from CHASE, BANK OF AMERICA, CITI, and KEY BANK. They are not working for your best interests, only their own!

mamasauras said on January 3, 2012 at 3:55 PM

The article should have said "his FORMER bank". I certainly would not stay with a bank that treated me like that! Credit Unions are much more customer friendly, AND they offer higher interest on savings accts and CD's. He should be a very rich man indeed when the lawyers finish taking Chase to the woodshed!

AsphaltCamel said on July 21, 2011 at 7:39 AM

Also, he may sue for Wrongful Detention and Slander.If any written notice was made to the authorities, he may also sue for Libel. My advice to chase," Settle."

AsphaltCamel said on July 20, 2011 at 6:56 AM

He should thank Chase, for making him a rich man. He has a cause of action for: False Arrest, Defamation of Character.The loss of his job and vehicle will also be calculated in the claim. He's due no less than 5 million dollars.

thisiswhywesue said on July 12, 2011 at 4:11 PM

Apparently the banks can't police themselves and want to be bailed out, but they are more than happy to police us.

willieb45 said on July 11, 2011 at 7:30 PM

Chase has a lot of problems and procedures that need to be corrected. We sold out house and Chase was to send us the balance of our reserve account. It took almost two months and a lot of frustrating phone calls to finally get the check. We even had their customer service rep hang up on us because he didn't want to answer the question of when we could expect the check. After that experience and then immediately finding out that they planned on charging us interest on the current charges on a credit card on which we had paid the entire balance off the previous month and arguing with them about that, we cancelled everything with Chase and will never do business with them again. We have taken our business to BECU and we're glad to be away from a company that doesn't care about their customers or allows their customer service reps to hang up because they don't want to answer questions.

whispah said on July 11, 2011 at 5:31 AM

I too hate chase. Not only do they deduct $12 a month out of your account, but when i went there last week to get change for my workplace, they asked me for my fricken ID! WTF? ID for change? when i questioned it, they said its to keep track of whos getting how much change. and now this story of how they ruined a mans life with thier attitudes. I had no problems when it was Wamu. I told them to forget it and to close my account right then and there. Going to BECU. Chase has gotten out of hand.

rbshaiii said on July 11, 2011 at 3:49 AM

Boycott CHASE ! Boycott CHASE ! Boycott Chase ! Boycott Chase ! Boycott Chase ! Boycott Chase ! Boycott Chase ! Boycott Chace ! Make them one of the most unused banks on the west coast !

said on July 10, 2011 at 4:50 PM

A FAIR RESOLUTION???? WTFE!!!! A FAIR RESOLUTION would be AT THE VERY LEAST, 1. for the dumb B***H that called the police to lose her job, car, and dignity and be sued in civil court for untold amounts of money 2. for Chase to pay any and ALL of the costs to purchase Mr. Njoku a BRAND NEW vehicle of his choice-be it a Hummer, Maserati, Diesel Pusher, Lear Jet, WHATEVER THIS MAN DESIRES! 3. for Chase to pay triple the wages this man would have received for the time on the job he would have put in AS WELL AS the wages this man will lose in the future until he is gainfully employed in a comparable paying job. If he never works again, I wouldn't blame him! Shame on Chase!!! 4. for Chase to pay a few MILLION for the emotional suffering this man has had to endure. I AM PULLING MY MONEY OUT OF CHASE AND PUTTING IT IN BECU!! and I have a sizable amount of money in Chase I assure you. SHAME ON YOU CHASE!!!

jdcollis said on July 10, 2011 at 3:13 PM

Our condolences go out to this gentleman. We ourselves our going through an ordeal with Chase bank. October of 2010, our mothers account was tapped for $4500.00. Chase couldn't bother to notify us anything was happening. Instead transferred the money out of savings to cover the ATM withdrawls. Police report was filed, as well as a complaint to Chase Bank. Their reply was it wasn't their problem. We would love to have the attorneys name in Auburn that is covering this case. Maybe we can file a class action lawsuit against Chase

CSR10YRS said on July 9, 2011 at 9:30 AM

I have been in the Customer Service Industry for most of my adult life, I worked with one company for 10 yrs and trained representitives and handled Executive Complaints. Number one rule, without customers you do not have a business, number two, you are supposed to look for ways to help the customer not disprove or deny! The biggest problem everyone is forced to deal with is the fact companies do not communicate internally, there are muliple systems not everyone is trained to use older systems/programs or to go to a second level or higher support person to help investigate the issue and provide a fact based resolution. Chase is so at fault in every way because they would rather deny a customer who had an account regardless if it was closed or not the system should show the dispersment, instead they worked to keep his money vs spending a few dollars on training and internal support. They failed this customer, they failed their employees and their stockholders.

tugthug said on July 9, 2011 at 8:17 AM

Banks breed stupidity, greed, rudness and above all else plausible deniability of any wrong doing!

dakotanative said on July 9, 2011 at 7:39 AM

So, how did he lose his car? They hold the cars that are impounded for 30 days prior to auction. He had the $8K check back within 2 weeks by his own admission. Why did he not go get it? It couldn't have anything to do with his criminal history could it?

handsoap said on July 9, 2011 at 6:51 AM

They said: "they are willing to come to a fair resolution". If I was a jury deciding this case; I would have no problem coming to the conclusion that 1 million per night x 5 nights was a fair resolution. Google " Brandon Mayfield" - Brandon wrongly spent 15 days in jail and received 1 million per night that he was incarcerated.... Don't settle this case for anything less than 4 million -- And if you go to court ask the jury for 10 million!!! Good Luck!

JenniSuePaul said on July 9, 2011 at 6:41 AM

I had two people forge my name on a bank loan with Chase bank.Although they were aware of the situation absolutely NOTHING was done by Chase Bank

django31 said on July 9, 2011 at 1:09 AM

The Auburn police should share as much blame as Chase. I find it hard to believe that anyone should have their personal assets auctioned off before any trial or proof of wrong doing has been proven in court. I find it very hard to think that this is even legal. I am very curious if anyone connected to this fiasco got the car at auction?

django31 said on July 9, 2011 at 12:30 AM

What gives the police the right to detain a person for such a long time period with out proof of a crime being committed? Can chase accuse you or me of wrong doing with out any proof and we are sent to jail?

lin1945 said on July 8, 2011 at 9:45 PM

I love that MSNBC picked up the story. MSNBC.com also had a big story on it. Let's hit Chase where it hurts . . . boycott the bank, close accounts and look into credit unions.

sac5bw said on July 8, 2011 at 9:16 PM

Chase the Scum Bag bank.

ceelrain said on July 8, 2011 at 8:42 PM

If we, the general public wanted to assist in punishing corporate banking farce that Chase is, we need to make more of the public aware of their treatment of their own customers. So I emailed this and posted it to my fbook page. Something I don't normally do, but this story made me sick. I have not used a bank in over 15 years. In fact I use two credit unions. No issues at all. Corporate banks are not part of the solution for the financial issues our country faces. They are part of the reason behind it though...

techwillfail said on July 8, 2011 at 7:47 PM

They should take a cue from Murdoch and just dissolve the bank, it is so bad it needs to just go away.

lin1945 said on July 8, 2011 at 7:10 PM

Chase: We are watching you to see how you handle this and repair what you did to this young man . . .

fisquid said on July 8, 2011 at 6:43 PM

Yup. The actual damages alone are at least $100k: a car, a job, and some jail time falsely served plus a YEAR of trying to get them to listen? Okay, $100k might even be too low. This poor guy was seriously, seriously wronged. I can't imagine why there would have been any problem with such an ordinary transaction as cashing a check, with two IDs, in his own name, at the very institution that issued the check... at the branch into which the money had been deposited... Yet they were so sure he was guilty, they jailed him on the spot, on suspicion alone, without any proof of any kind. Hats off to Mr. Njoku and his attorneys for being gracious enough to refrain from stating the obvious, and letting the bank tellers' egregious conduct be explained away by negligence or incompetence rather than bringing up the obvious, ugly reality. "You just bought a house in Auburn, really?" Right, she's not racist at all. No siree bob, not-at-all.

ronulus said on July 8, 2011 at 5:53 PM

This is what racism looks like. Shame on the cops for being cowed and fooled by the arrogance and stupidity of Chase and its employees. I hope this man gets $100,000 at least for false imprisonment, wrongful arrest, defamation, infliction of emotional distress, etc. I've never had a good experience with Chase. There just seems to be an in your face doing you a favor arrogance and predation.

earlharris said on July 8, 2011 at 3:39 PM

Similar Happened to me !! I Can't Believe Chase Bank OMG! This Chase Bank Story is about Earl Harris Being literally Chased by Chase Bank Employees. Source: ChasedbyChase.com In Short, Mr. Harris was instructed by Corp to Withdraw Funds and start another account with JP Morgan Chase Bank in Chino Valley, Arizona. Upon being Denied by the Vice President Branch Manager (Kathy Welsh). Earl Harris left and went to Prescott,Arizona to complete the Transaction. Shortly after Mr. Harris was chased by 6 Chase Bank Employees into WellsFargo with 30 People Dropping to the Floor "Screams" everywhere. Chase yelling "He just Robbed our Bank" and Mr. Harris being Tackled to the Ground. As the Story continues Mr. Harris is Chased for 2 miles by a Truck, filled with Chase Bank Employees Tracking Him Down. After it all , Manager Jarovic admitted to Police that she lied about everything. Result 2 Police Reports, Camera Shots, and a Potential Settlement/Lawsuit. JP Morgan Chase has a Real Problem.

seamikey said on July 8, 2011 at 3:25 PM

To quote "Hamburger Man" from "Cheech and Chong's Next Movie"....."I'm sorry I took the money! I'm sorry....I'm soooorrryyyyyy"!

shimo said on July 8, 2011 at 3:11 PM

I think Ikenna Njoku should settle this lawsuit by proposing to have Chase take those stupid Chase commercial off television. It would certainly do everybody a big favor.

SloMoFan said on July 8, 2011 at 10:32 AM

A year to respond is not acceptable. A young, hard working person's life is in ruins. Probably because of his color. That is how I read this. (White trash here) It's like the bank took great joy in having his car impounded. Oooo! It was taking up so much space!!! No other parking available. For Chase not to make sure that he was released the very minute they found out thier mistake? High neglegence!! To let him squander for days? And lose his job? And his car? Unacceptible!! To ignore things for a year, until it was publicized? So wrong, in so many ways. Do not bank with banks,unless they are local. Not too many of them around anymore. Credit Unions are pretty good. Better than money in your mattress. I quit banking with Wamu when it was eaten up by Chase. I was given attitude for closing my account, by a smooth talking adman(woman). The tone was, I was supposed to feel badly for leaving the 'family' like this.. Bull feathers.

Lynnezhu said on July 8, 2011 at 10:32 AM

I think we should systematically boycott all Chase products (including credit cards) and close accounts. I am carrying a copy of this article to my chase bankers and indicating I will do this. Some sort of nationwide protest could start right here... Chase could make good by financially compensating this man big time...

justaguy1267 said on July 8, 2011 at 10:29 AM

Everybody...stick up for the little guy and CLOSE YOUR CHASE ACCOUNTS TODAY! I'm on my way down there now!

justaguy1267 said on July 8, 2011 at 10:27 AM

Nice try Chase, Not good enough! All this press has probably spurred some emergency board meetings to discuss damage control...I hope the damage that happens to you is severe and complete. i bet attorneys are clamoring for a shot at this! If I were this guy, I'd be deciding on what beach I wanted to live on first!

janetfis said on July 8, 2011 at 9:09 AM

Too little, too late Chase! You have ruined this guys life by your stupidity! He not only lost money and his car, but his dignity! Sorry is not enough!

gladimoved said on July 8, 2011 at 9:03 AM

Fair resolution? WTH is that supposed to mean? He lost his car and his job. Are they going to buy him a new car and employ him at their branch? LOL, of course not! For those of you believing a boycott of big banks will help, you gotta be kidding. A few customers here and there will not stop these monsters from abusing the public. Agree bank with a credit union, they are the closest thing to the good old neighborhood banks of yore. We've been banking with a local CU for years and have nothing but good to say about CUs.

kingcountryvoter said on July 8, 2011 at 9:02 AM

The real question is why the Sheriff held a guy for 5 days on the word of a corporation. The Sheriff needs to be held accountable as well for not investigating this more thoroughly before taking someones freedom.

meowmiss said on July 8, 2011 at 8:43 AM

Chase, B of America, both of these banks are huge and out of control. Why don't people support local credit unions? I've used BECU for years and they are wonderful. On another note, we are talking about an Auburn yokel dealing with a person of color. Anybody been to Auburn Washington lately?

1beachperson said on July 8, 2011 at 8:36 AM

If Chase employees don't even know what their own cashiers checks look like, and can't distinguish real from fake, I wonder how many fake ones have gotten through? The "customer banker" should be fired. Chase should have to pay him back double what the check was worth, 5 days wages for him having to sit in jail, and pay for having lost his job for not showing up to work while he was in jail because of them. Once they settle this debacle, Chase should have to pay back EVERY shareholder that lost money because of them, with interest, pay back the government for their big bailouts, pay back all those they have illegally foreclosed on - then go out of business on the grounds they are too stupid (yet wiley) to be allowed to continue to do business that costs the taxpayers for their stupidity! I laughed at the poor girl at Chase inside of Fred Meyer giving away pencils and chip clips trying to get people to open an account with them. Give me the credit union.

hope77 said on July 8, 2011 at 8:13 AM

scared to bank with them..

southlakeunion said on July 8, 2011 at 6:54 AM

Lawsuit!!

ToddB said on July 8, 2011 at 6:33 AM

THis is astounding. The employee who started this firestorm needs to be seriously re-trained. The man is a customer and account holder, how truely difficult do you suppose it would have been for her and the manager to verify that checks authenticity prior to involving law enforcement. And the check is deemed a "fake" because is looked like a fake to this same employee. Very poor business processes used all the way around.

AJMarietta said on July 8, 2011 at 5:43 AM

Please remember that if so called "Tort Reform" is enacted, this is precisely the type of situation where corporations will be protected from lawsuits by the rabble. Corporations want to limit liability as much as possible. In this case Mr. Njoku would have no choice but to accept what happened to him quietly. Limiting him to "actual damages" may sound reasonable, but it would prevent any lawyer from taking his case on contingency. The meager settlement would also prevent Chase from changing their policies.

stonetrails said on July 8, 2011 at 5:24 AM

Remember, he went to jail because some undereducated tard "thought" (yeah, right) the check looked fake. Think about that. She did not prove it was fake, she merely "thought" it looked fake. Chase is in deep doo-doo. :-)

stonetrails said on July 8, 2011 at 5:22 AM

I wonder what he is going to do with all that MONEY he is going to get from Chase Bank. A big-@$$ party? A round-the-world fishing trip? Buy Chase Bank and fire everyone? Wow, so much money, so little time. . .

Veejay said on July 8, 2011 at 2:47 AM

I hope this poor man successfully sues Chase bank into the ground. What a horrid example of racism, I can't imagine some bank clerk being suspicious of a white guy who tries to deposit a check for a house payment! Another comment stated that the Chase staff needed sensitivity training. I disagree - they should be fired, and the bank should ensure that racism is never tolerated among staff or in dealings with customers. I agree with another comment, recommending credit unions, which truly serve the member/owners. That's been my choice for 30 years. My credit union proudly offers services in many languages, and would never tolerate such appalling treatment of customers.

shimo said on July 7, 2011 at 11:37 PM

@lin1945, I agree. If Chase lose or settle this suit with Njoku he should demand to get it in CASH! If Chase cuts him a check...well, we heard how good the checks are from Chase, Njoku could end up getting arrested again for trying to cash it. Ms. Darcy from Chase relations said, "We apologize to Mr. Njoku and deeply regret what happened to him. We are working quickly to understand all the details so we can reach a fair resolution". She should keep up with current event by reading the news.

Anonymous said on July 7, 2011 at 11:35 PM

I hope he takes Chase to the cleaners. After realizing their mistake, they leave a voicemail message at the police department, and there he sat for 5 days. They better just give him the keys to the bank, and a nice big fat deposit to his account, which I hope he has elsewhere. I would say the fee for unlawful imprisonment starts at $5 million.

Javaw1191 said on July 7, 2011 at 11:18 PM

All I can say, is BOYCOTT Chase, move to your local credit union, BECU is a good one. The only way they will hurt is by the consumer moving their money out of the box banks. This was so unjust-but not surprised onsidering how Chase handled homes from 2007 till now-their begging for customers, by their ads telling how wonderful they are to the community. This poor man, my heart goes for Mr. Kjoku, I can only say lawsuit: your dignity, character, reputation, credit, and the whole moral character- a good man done wrong. The person at Chase still has their job no doubt. People, move your money.

Dora said on July 7, 2011 at 10:52 PM

OMG, I can't even believe that Chase did such a horrible thing to this man. Sometimes people get sue-happy, but this time Chase deserves to be sued. I hope he wins! I also had a bad experience with Chase. I had an $181 balance on my credit card and they charged me a $36 late fee because I was one day late in sending my payment via e-banking. I called them, spoke to a rude female employee and asked her remove the charge as I have never been late before. She rudely refused, so I asked to speak with a supervisor. She refused my request, telling me that the supervisor would tell me the same information so I canceled my credit card right on the spot. Now, I get daily offers for Chase credit card but I will never ever do business with them again!

homeslicebryce said on July 7, 2011 at 10:36 PM

Everybody I know around here already knows that Chase Bank needs to go back to Iran where they came from.

liveinthegorge said on July 7, 2011 at 10:24 PM

This Man was so wronged. I feel the gal who asked to have him arrested after finding out she was wrong.......should have taken more of a role to free this innocent man from jail. No one cared, and the poor guy spent enough time imprisoned to lose his job! This is so wrong. I am so sad this honest guy suffered. I so hope the bank does something to correct this horrible thing.

lin1945 said on July 7, 2011 at 10:11 PM

If Chase settles an amount of money on Mr. Njoku he best ask for it in cash. Chase checks are no good.

cpenrico24274615 said on July 7, 2011 at 9:10 PM

More than a simple apology is required here! Chase best step up and do more.

scott_bellevue said on July 7, 2011 at 9:03 PM

I'm so pleased Chase is getting this well deserved attention. On this story and the first one there are pages and pages of comments from people who have closed Chase accounts after their own bad experiences. Watch out Chase. We know you hijacked WAMU with the help of the Feds, and we don't like you here in Washington. Chase owes a whole lot of apologies.

seattle_fudge said on July 7, 2011 at 8:57 PM

Agreed with other posters here. Apology is lame and week if not accompanied by monetary compensation. I agree, publish this story nationally if Chase doesn't compensate him. -Oh, and agreed with Think's comment.

alki50 said on July 7, 2011 at 8:47 PM

Don't worry, I'm sure his attorneys are already working on a lawsuit that will net him hundreds of thousands. This will end up being the best thing that ever happened to him.

think said on July 7, 2011 at 8:46 PM

Any Chase employee associated with this 'mistake' needs some Sensitivity Training. I'm thinking a five-day program in the same cell(s) that this guy spent his weekend in would make each of them just a bit more 'sensitive' the next time they're presented with a similar situation.

sunnyseattle said on July 7, 2011 at 8:39 PM

This story needs to go national.

quiquine61 said on July 7, 2011 at 8:21 PM

That is despicable of Chase to allow such a thing to happen to an innocent man. I can't help but wonder if this would have transpired had he been a white guy! An apology would not begin to suffice had this happened to me. This is inexcusable and heads need to roll (figuratively, of course!)

spearhead1 said on July 7, 2011 at 7:52 PM

So how much is this apology worth - thousands? If as other commenters says is true and he also lost his car and job, it should be in the tens of thousands! How much would a Chase executive sue for being falsely imprisoned for 5 days? An apology is not enough - really just insulting.

joe_auburn said on July 7, 2011 at 7:41 PM

Pretty bad when the bank can't figure out if their own check is legit.

sensibleguy said on July 7, 2011 at 7:31 PM

Apology is one thing, but this guy has some real damages here. They need to write a big check to make it right. This time they need to cash it.

keerng said on July 7, 2011 at 7:11 PM

I think Chase owes this man a lot more than an apology! He lost his job, his car, and had to spend a weekend in jail for something he did not do! I would suggest that at the very least Chase owes him an equivalent car, money to offset his lost wages, and compensation for the humiliation and embarrasment of having to be in jail!

brasslass61 said on July 7, 2011 at 7:08 PM

OMG, I hope he sues the heck out of Chase. They are such jerks. I closed my account with them after they started charging fee's right and left. that and their way of handling overdrafts. If you accidently overdraft, they will pay the largest one first regardless of when it happened so they can hit you with a bunch of overdraft fee's from several smaller charges. Sheesh.

clay1957 said on July 7, 2011 at 6:56 PM

When I saw this report last night, I was saddened. I hope somehow, some way, Chase can try to help this man. Perhaps a new vehicle would be a start. I would support any lawsuit he filed against Chase. He was treated so wrong. Why did it take a year for this story to surface?

charleylechein said on July 7, 2011 at 6:38 PM

What happened to this man is wrong. Im sure that everyone knows that he was jailed, his car was towed, lost his job, and could have lost his house.... Starters, sue the bank for their mistakes and have the bank rep make a presentation about fraud and profiling and then fire them. As long as we are firing, fire their supervisor, and fire another supervisor. Let those three find jobs in these tough times. Doubt that they will get UI cause they were fired because they didnt do their j-o-b-s. The bank realized the mistake. Well, have your offices all make sure they have a 24/7 phone number at the police dept where you speak to someone. The bank should pay for his house because they banks are always nice to deal with. Offfer this man a supervisors job, oh maybe one thta got fired. This man gives better customer service than he got. Did I say SUE the bank? Yes, make sure you sue the bank for discrimination, and to show them discrimination is against the law.

poolguru said on July 7, 2011 at 6:37 PM

I would be so angry if this happened to me and I hope that Chase has to write a big check to him.

Calli said on July 7, 2011 at 6:34 PM

Sunny, sitting in jail for 5 days in NOTHING. It's a minor inconvenience. What about people who have been wrongly convicted and spent 20 years in prison? Since you only get one crack at life, 20 years is quite the chunk of years. 5 days? Give him $5,000, make a deal to not sue the bank and get on with your pathetic life. It's laughable to say it's not compensable, it sure is.

sunnyseattle said on July 7, 2011 at 6:16 PM

Makes me wonder if the teller just figured the check was forged because this gentleman in black and has a foreign name. Stupid, stupid, stupid. Where was this tellers supervisor? I hope he sue's Chase for millions. The pain and suffering is beyond compensationable if you ask me. I will forever remember this and will forever stay away from Chase.

jppatches said on July 7, 2011 at 5:58 PM

compensation for jail time is t he start!

pamby said on July 7, 2011 at 5:49 PM

It really irritates me that things like this happen. It isn't helped that tow yards can sell off cars so quickly either. I had my car stolen from a tow yard, picked up by another and sold out from under me before I could even come in and get it! That is how they found out it was stolen, they went out into the yard to get it for me. Having bank checks denied and checks written on their bank denied or having to pay fees is ridiculous. Walking into a bank that isn't close to your home, say Seattle to Southcenter and walking into a bank to cash a check you forgot to cash-and being treated like a criminal? Really? And now this poor man.. it's not right. He should get compensated as far as the law will allow.

lin1945 said on July 7, 2011 at 5:48 PM

What Chase has done to Ikenna Njoku is beyond comprehension. It is pretty hard to compensate when you have had his arrested, he lost his beloved vehicle, his job, his reputation, his sense of security . . . well done investigation but I await Chase's final response and hopefully, substantial restitution. I cannot imagine what this young man is feeling. It is wrong on every level. He had good enough credit to buy his house and then Chase works overtime to destroy it. Shame on Chase. I will watch for the final report on the investigation. Good work, King5.

maggie1944 said on July 7, 2011 at 5:45 PM

This story broke my heart. It is hugely tragic how often in these days individuals are stomped on by huge, impersonal, multinational, capitalistic corporations. I don't even blame the employees too often as even they are treated poorly by these same corporations! I agree that everyone, I mean, everyone must find a nonprofit credit union for their banking business. Get out from under the capitalists. If a credit card company has the "balls" to send you a note, letting you know that they will charge you 30% interest if you miss a payment - Get out! Get away from the criminals who believe that is reasonable business! Don't let the garbage put out by credit agencies that closing an account hurts your rating. What do you care when they treat people like this! Credit Unions are somewhat better. They have credit cards, too. Leave Chase and all the BIG BANKS in the dust. They do not deserve our business.

Anonymous said on July 7, 2011 at 5:44 PM

I believe that $1,000,000 and the firing of all the management at that branch and the teller who blew it in the first place would be a good starting point. Meanwhile I am avoiding Chase like the plague.

ginas said on July 7, 2011 at 5:44 PM

i think they are only apologizing because they are being shamed in public. all it would have taken is one phone call in the beginning to confirm THEIR check was legit. they owe him bigtime and i'm sure there will be lawyers and judges to see that they pay up

rudy2murphy said on July 7, 2011 at 5:43 PM

Wow! So glad we do not bank or deal with Chase. We were thinking of changing our credit card to Chase to receive air miles, but definitely not now! Scary, and I feel so sad for Ikenna. What a traumatic experience for him.

aziza said on July 7, 2011 at 5:29 PM

Two words- credit unions.

andyblue555 said on July 7, 2011 at 5:14 PM

We are sorry for your unfortunate incarceration. ......One year later. Chase disgusts me. I wonder if they will offer to replace this mans car that THEY had impounded when they had this guy arrested and was sold at auction. I am so glad that this was reported finally. People need to know how disgraceful Chase treats people.

bfailing21667331 said on July 7, 2011 at 5:09 PM

All bank tellers are dumb, that is why they get hired.

jdhibberd5209890 said on July 7, 2011 at 5:05 PM

"understand all the details"? What's to understand? You screwed up and sent an innocent man to jail for nearly a week for trying to cash a check you sent him. The cashier was incompetent and a) can't even recognize their own company's check, and b) instead of calling to verify the check, just assumed it was fraud and called the cops. Something about that seems fishy. A halfway decent lawyer can turn this into a real windfall. Especially if the clerk is white. Racist bank clerk assumes the unfortunate black man is a criminal, and calls the cops on him. The bank is getting sued, the clerk is getting sued, probably the manager is getting sued. I don't usually condone our sue-happy culture, but in this case, there better be some sort of financial compensation.

hannah said on July 7, 2011 at 4:56 PM

SUE the heck out of this worthless bank!!!! im soooo glad i left when i did SWITCH TO TWINSTAR CREDIT UNION they have been great to me!! UNLIKE CHASE WHO IM MY OPINION LIKES TO SEE HOW MUCH THEY CAN RIP PEOPLE OFF FOR AND THEN POCKET THEMSELVS.

freemonttroll said on July 7, 2011 at 4:51 PM

Chase has been REDEEMED!!! NOT!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      B4st4rds must pay!

tugthug said on July 7, 2011 at 4:42 PM

There is no "fair resolution" when it involves a bank that only has it's own intrest in mind. Sue the living s**t out of the bank and let it be a lesson that people are fed up with the banks!

lj1988 said on July 7, 2011 at 4:35 PM

“This is a very unfortunate situation,” Oh, ya think? Wow. A Chase teller can't even recognize a check from their own bank? Exactly how incompetent is this bank? I think a fair resolution is that this customer sues you guys for a whole lot of money.

stepsmit said on July 7, 2011 at 4:34 PM

Listen to these scumbags at Chase: "deeply regret" ... "are working quickly". What a load. They waited over year to say anything. A year. All the while this poor guy had to have all these blemishes on his record: jail time, lost his (nice) car, accused of a felony, and even lost his job. The only reason Chase even broke their silence is because it was outed on the news. Chase, true examples of the worst of our worst: i.e. bankers.

mmmpow3r said on July 7, 2011 at 4:33 PM

Man I'd be pee'd off! Especially while in jail KNOWING you did nothing wrong! Ugghh!

sammipoo said on July 7, 2011 at 4:25 PM

That,s why CHASE has a really bad name. This and other situations that they wont reslove including home mortgages!!! WATCH OUT!!!

graham said on July 7, 2011 at 4:14 PM

Sue the dirty mother's

nelsons771645054 said on July 7, 2011 at 4:10 PM

I don't suppose the fact that this poor man is black with an African sounding name had anything to do with it?

stanzman said on July 7, 2011 at 4:09 PM

I smell a massive lawsuit! Wish I was his attorney! Caching!