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Help Center

Welcome to the KING5.com Help Center. Here you will find answers to our most frequently asked questions (FAQ) and contact information in case you need to reach KING5.com or KING 5 TV.

Advertising

Where can I find classified ads?
Where can I find information about advertising on KING5.com?
Where can I find information about advertising on KING 5 TV?
Where can I find information on car advertisements?

Cars.com

What is Cars.com?
Is there a cost to the consumer to use Cars.com?
What browser do I need to view Cars.com pages?
I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
I get the gray box for the search results applet but nothing more. Why?
What does the following message mean? "Warning: Page has Expired."
I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
Why does the used-car search results page take a long time to load?

Content

What type of content can I find in KING5.com that I won't find in the television news broadcasts?
What content from the TV broadcasts is not available on KING5.com?
How can I locate the information I want on KING5.com?
Who may I contact about reusing content from KING5.com?
When is KING5.com updated?
It looks like certain sections of KING5.com have not been updated. What's wrong?
What if I have other questions or comments about KING5.com?

Cookies

What is a cookie?
Why does this site use cookies?
How do I activate the cookies setting in my computer's browser?
Will I receive unsolicited e-mail if I accept your cookies?
What information will you be tracking along with my cookie?

DatingCenter

What is DatingCenter?
How do I get started?
Why doesn't my profile show up when I search?
What are your subscription packages and pricing?
How do I resign from Match.com?
When will my billing be stopped?

E-mail Newsletters

How do I subscribe or unsubscribe to a newsletter?
I have a new e-mail address, and would like to update my profile.
My e-mail program doesn't support graphically enhanced e-mail like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?
I use AOL, and I haven't been receiving any of the newsletters I signed up for at KING5.com. Can you help me?
I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?
Other questions

General Frequently Asked Questions (FAQs)

I've forgotten or lost my password. What do I do?
How can I get answers to questions about registration?
How do I submit news tips, contact the TV station and contact the Web site?
How do I apply for a job or internship with KING 5 TV?
What if I have other questions or comments about KING5.com?

KING 5 on TV

Where do I submit a news tip?
Where can I find KING 5 Television's broadcast schedule?
Who do I contact if I have questions about NBC programming?
How can I obtain a copy of a KING 5 Television news program or broadcast?
If I have a question or comment about a KING 5 Newscast, who do I contact?
Do you provide streaming video on our site?
How do I watch streaming video online?
Why do some of the Web camera or radar images seem out of date on KING5.com?
Can I schedule a tour of KING 5 TV's facilities?
What if I have other questions or comments about KING 5 Television?

Membership-Related Frequently Asked Questions

- Reasons for Registration
- Cookies
- Privacy Protection
- Unsolicited E-mail
- Database Removal
- Children and registration
- Optional vs. mandatory information
- Use of personal information
- Use of e-mail address
- Changing account information
- Sign-in Problems
- Unsubscribing from newsletters or other products
- Membership security
- Customization and content
- Other questions

Technical Issues

Who do I contact if I am having problems with KING5.com?
How do I make KING5.com my Start Page?
I have a new e-mail address, so how do I update my account?
I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

TicketCenter

What is TicketCenter?
Are there any fees associated with buying and selling tickets?
How do I sell my tickets?
I am a seller, why do you need my credit card?
Can I sell tickets the same day as the event?
How do I buy tickets?
Do I have to use a credit card to buy tickets?
How do I receive my tickets?

Frequently Asked Questions about Advertising

1. Where can I find classified ads?
From the home page, KING5.com offers a link to all classifieds sections including cars.com (http://www.king5.com/marketplace/cars/), DatingCenter (http://www.king5.com/marketplace/datingcenter/) and In the Know (http://www.king5.com/marketplace/intheknow/). Or, simply look for the Marketplace link on the left side of the page.

2. Where can I find information about advertising on KING5.com?
Our Online Media Kit contains descriptions of the many advertising options available on KING5.com. If you have a question about online advertising or classifieds, please contact General Sales Manager Melissa Reaves-Wagner at (mwagner@king5.com) or call (206) 448-4543 for more information.

3. Where can I find information about advertising on KING 5 TV?
For information about advertising on KING 5 TV, call (206) 448-3911, or e-mail us at KINGTV@king5.com.

4. Where can I find information on car advertisements?
Visit our Cars.com marketplace for vehicle advertisements at http://www.king5.com/marketplace/cars/.

Frequently Asked Questions about Cars.com

1. What is Cars.com?
Cars.com is the most comprehensive car information Web site. They provide users with complete local and national inventories of new and used vehicles; tools such as automotive reviews, model reports, advice and dealer location; and financing information to make the car researching and buying process easy.

2. Is there a cost to the consumer to use Cars.com?
There is no charge to research or purchase a car on cars.com.

3. What browser do I need to view Cars.com pages?
Cars.com is designed to accommodate up-to-date versions of the major browsers, including version 3 and above of Microsoft Internet Explorer and Netscape Navigator

4. I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
This message indicates that an error occurred when Cars.com attempted to process the information you submitted onscreen (for example, a calculator entry or clicking a button).

This can happen either because the page didn't fully load before you submitted information (try reloading the page) or because you have an older browser that doesn't fully support JavaScript.

If you have a current browser, have reloaded the page and you're still getting errors, you might have uncovered a bug in one of our programs. If this might be the case, please send an e-mail to feedback@cars.com that explains your problem

5. I get the gray box for the search results applet but nothing more. Why?
The gray box means that you have a Java-enabled browser and the results are in the process of downloading. Be patient - the search results you'll see will be worth the wait. Once the data is loaded, you'll be able to sort and filter the car listings and build a printable list of the models that interest you.

However, there are instances where the applet will not load and you'll receive an empty gray box or an error message such as Security Violation. This is a firewall-configuration or proxy server error that is prohibiting the applet from communicating with Cars.com.

This problem currently appears to be confined to Netscape browsers. If you get a message similar to this, take the following steps:
� Close all instances of Netscape browsers.
� Open the Notepad word processing program (Start button | Programs | Accessories | Notepad)
� Edit the following file: C:/program Files/Netscape/Users/(username)/prefs.js where (username) is your user or profile name. If your hard drive is not C:, substitute the correct name or letter. (Note: Unless you have set a name, this file will be found in the "default" folder.)
� Add the following to the end of the file: user_pref("security.lower_java_network_security_by_trusting_proxies", true);
� Save the file.
� Launch Netscape and try it again. You should be successful this time.

6. What does the following message mean? "Warning: Page has Expired."
The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button.

Sometimes, you will get this message when you go forward a page and then, sometime later, hit your Back button to return to the first page.

Data-driven pages are "cached" - that is, stored - for only a short time on your computer. So when you return to these pages using your Back button, the pages may have expired. To view such pages, simply click the Refresh button in Internet Explorer or the Reload button in Navigator or America Online to reload the page when you get this message. You may encounter a message that says, "Repost form data?" Click the Yes button to reload the page.

7. I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
This message indicates that the page being loaded requires what is known as a "plug-in." A plug-in is a program that extends the functionality of the browser. To view a page that requires a particular plug-in, you first must download and install it. For a more detailed look at plug-ins, go to the Plug-Ins guide in our Help Index.

8. Why does the used car search-results page take a long time to load?

Two reasons. First, any search result takes longer to display than a "normal" page of text or graphics. This is because the server has to do a search based on the information you supplied, and then it puts together a custom results page.

The second reason for the apparent slowdown is that you are using the Java-based version of the search results - if your browser supports Java, this is the version you will see. Called an "applet," the Java result is like a small program that runs inside your browser. While it takes a little longer to download than a text-based results page, it is much more useful. For example, you can quickly sort results, filter by price or location, and create a printable list that contains only the models that interest you.

Frequently Asked Questions about Content

1. What type of content can I find in KING5.com that I won't find in the television news broadcasts?
KING5.com's content team constantly updates information and delivers breaking local, national and international news throughout the day. In addition to providing news stories from the television broadcasts, KING5.com also creates and edits stories specifically for the Internet. The site also incorporates interactive features and services such as video and audio, forums, polls, archives, e-mail newsletters, breaking news alerts, and classified offerings.

2. What content from the TV broadcasts is not available on KING5.com?
Due to the sheer volume of content being produced by KING 5 News on any given day, some content does not make its way onto KING5.com. Generally speaking, very short stories with few details may not make it onto the site until additional information is available.

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3. How can I locate the information I want on KING5.com?
To locate a story, section or certain information on KING5.com, we suggest trying the search box located on the upper right-hand corner of the site. Simply type in keywords for the information you wish to find, and the search tool will display matched stories available on KING5.com.
If the search function does not locate what you are looking for, please use our site map (http://www.king5.com/sitemap/) to help you locate the sections available on our site.
If you continue to have trouble locating the information, please contact our help center (http://www.king5.com/helpcenter/contactus).

4. Who may I contact about reusing content from KING5.com?
The content or anything appearing on KING5.com is intended for personal use of KING5.com visitors only. Individuals may interact with or download an article or item of the Content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the Content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the Content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to our Help Center (http://www.king5.com/helpcenter/contactus) so a representative can get in contact with you via e-mail.

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5. When is KING5.com updated?
Our Web site is updated continuously through the day and night with new information, breaking local, national and international news. In addition, our content creates and edits news stories specifically for the Internet day and night - offering you the latest news and information available.

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6. It looks like certain sections of KING5.com have not been updated. What's wrong?
Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older version of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

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7. What if I have other questions or comments about KING5.com?
We welcome your feedback and would be happy to answer any questions about KING5.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.king5.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about Cookies

1. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log-in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in other cookies by other sites. We are one of many sites that use cookies.

2. Why does this site use cookies?
Cookies help identify you and your access privileges on our site. When you register or log-in to our site, we set a cookie that tells us who you are. Every time you go to a page on our site we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged-in to our site, we use a cookie to allow you automatic access to the site without requiring you to re-enter your e-mail address and password with each visit. This "permanent" cookie will remain on your hard disk until you click the "Log Out" link on our homepage, or delete your cookie file.
Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log-in by entering your e-mail address and password with each visit.
If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

3. How do I activate the "cookies" setting on my computer's browser?

If you are repeatedly asked to sign in, you may need to make sure your cookies are enabled. Here are some instructions for activating the "cookies" setting on your computer's browser:

IF YOU ARE USING MICROSOFT INTERNET EXPLORER VERSION 6 or higher

Open your browser (IE) and select the TOOLS pull-down menu.
Select INTERNET OPTIONS from the bottom of the box.
Click on the PRIVACY tab.
You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

Open your browser (IE) and select the TOOLS pull-down menu.
Select INTERNET OPTIONS from the bottom of the box.
Click on the PRIVACY tab.
Click on the "Edit..." button
Enter the web site address, such as KING5.com.
Click on the "Allow" button.
Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
Press OK to return to the options window.
Press OK to return to the browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 6) OF MICROSOFT INTERNET EXPLORER

Open your browser (IE) and select the TOOLS pull-down menu.
Select INTERNET OPTIONS from the bottom of the box.
Click on the SECURITY tab and then the CUSTOM LEVEL button.
You will be presented with a list of various options. Please scroll to the section marked COOKIES.
In the COOKIES section, there are two different types of cookies. (1) Allows COOKIES that are stored on your computer & (2) Allows per-session COOKIES (Not Stored on your computer).
Here you can check the buttons marked ENABLE.
If you want to be prompted each time, you can click on the PROMPT button. You may find this option annoying if you use the Internet often.
Press OK until you are returned to your browser.

NETSCAPE 7.2

Select "Preferences" from the Edit menu.
Open the "Privacy and Security" menu on the left hand side of the box.
On the right hand side of the box select "Enable all cookies".
Click "OK".

IF YOU ARE USING NETSCAPE NAVIGATOR VERSION 7x OR MOZILLA 1

Open your browser (Navigator) and select the EDIT pull-down menu.
Select PREFERENCES, then click on Privacy and Security in the left side of the box.
Click on Cookies just below Privacy and Security.
In the right side of the window, select Enable All Cookies.
Press OK to be returned to your browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 7) OF NETSCAPE NAVIGATOR

Open your browser (Navigator) and select the EDIT pull-down menu.
Select PREFERENCES then click ADVANCED.
At the bottom of the box, in the section marked COOKIES, click ACCEPT ALL COOKIES.
Press OK to be returned to your browser.

AOL 9.0

Click on the AOL "Settings" icon near the top of your AOL window.
In the "Essentials" section, click on the "Internet [Web] Options".
Click on the "Privacy" tab.
Click on the "Advanced" button.
Ensure that the "Override automatic cookie handling" is checked.
First and third party cookies should be set to "Accept".
Check "Always allow session cookies".
Click on "OK".
Click "Apply" and then "OK".
Exit AOL and restart your computer (This step is important. Do not skip).

AOL 8.0

From the AOL toolbar, select "Settings".
Select "Preferences".
Select "Internet Properties (WWW)".
Select the "Privacy" tab.
Select "Advanced".
DESELECT "override automatic cookie handling" button.
Click "OK" to exit.

SAFARI BROWSER 1.2.4 (v125.11)

Click on SAFARI from the status menu.
Select PREFERENCES.
Click on the SECURITY tab at the top.
On this screen, ACCEPT COOKIES should be set to either ALWAYS or ONLY FROM sites you navigate to.
Once one of these selections have been made, select OK and then close the Preference window.

I hope that this information helps. Please feel free to call us toll-free at 1-866-400-5750 if you have any more questions. back to top of Cookie questions

4. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from us or from our advertisers. To check or update this choice, please review your personal information by clicking on the Regiser link in the left column, then selecting Modify My Account in the box on the right side of the registration page.

5. What information will you be tracking along with my cookie?
Like many other web publishers, we track the activities of visitors to our site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking the popularity of particular sections. We also use this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make the site an attractive advertising medium for our advertisers.

Frequently Asked Questions about DatingCenter

1. What is DatingCenter?
DatingCenter, a service provided by Match.com, is a leading online network welcoming single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. Our sole purpose is to use a fun, secure online environment to provide our members with fast, relevant and lasting results.

2. How do I get started?
Start by creating and posting a profile. This will only take a few minutes to go through the steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in relationships. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief (or lengthy!) narrative. Why wait? Create a profile today! Once your profile is complete, our exclusive two-way Match technology will compare your profile responses with other members, helping you to meet your match!

3. Why doesn't my profile show up when I search?
If your profile doesn't appear, go to Profile Review and make sure "Show My Profile" is selected. NOTE: After you've selected "Show My Profile" make sure you click on "Submit" at the bottom of the page. If you've already tried these suggestions and still have questions, please send an email to helpdesk@poweronemedia.com or call 1-888-676-9376.

4. What are your subscription packages and pricing?
Match.com subscription packages and prices are as follows:

12 Months for $99.95 (save 67% per month)
6 Months for $74.95 (save 50% per month)
3 Months for $49.95 (save 33% per month)
1 Month for $24.95

Month-to-month subscriptions are available for credit card purchases only.

Customers in the US and Canada can use online checks to purchase 3, 6 and 12-month packages.

If you pay by online check, your subscription will expire after the initial 3, 6 or 12-month period unless you sign up for another subscription package.
If you are paying by credit card, you will be charged immediately for your subscription package. When your initial subscription term expires, we will automatically renew the subscription each month at the same low monthly rate unless you choose a different subscription package or resign your Match.com subscription.

All subscription fees are non-refundable

5. How do I resign from Match.com?
Log in and access your account at the following link: http://www.match.com/login/login.asp

6. When will my billing be stopped?
When your initial subscription term expires, we automatically renew your subscription each month at the low monthly value rate unless you choose a different subscription package or resign your Match.com subscription. When you resign, your billing stops immediately. You will not be billed from that day forward, unless you call to re-instate your Match.com subscription. However, all subscription fees are non-refundable. Match.com does not pro-rate subscriptions. If you have purchased a three month membership package, and resign after your first month, your subscription will remain active for the remainder of your initial term allowing you access during this period

Frequently Asked Questions about E-mail Newsletters

1. How do I subscribe or unsubscribe to a newsletter?

You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.

The second section is called "E-mail Options." Click on the "Newsletter Subscriptions" link. From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on "Sign Up," and your new subscriptions will begin or be cancelled.

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2. I have a new e-mail address, and would like to update my profile.

To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system.

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3. My e-mail program doesn't support graphically enhanced e-mail like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?

Our newsletters are not available in text-only format. If your e-mail program does not allow you to view HTML e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address.

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4. I use AOL, and I haven't been receiving any of the newsletters I signed up for at KING5.com. Can you help me?

All of KING5.com's newsletters are graphically-enhanced. If you have AOL's "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your inbox.

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5. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?

All our newsletters are completely compatible with both the Mac and PC formats. The problem is with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ's for the solution.

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6. For all other newsletter issues, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

Frequently Asked Questions about General

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://signin.king5.com/reg_forgotpass.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go back to http://signin.KING5.com and select Change My Password in the menu box on the right, then follow the directions.

2. How can I get answers to questions about registration?
Please see our separate list of Frequently Asked Questions about registration. http://www.king5.com/helpcenter/faq-registration.html

3. How do I submit news tips, contact the TV station and contact the Web site?
You may send press releases to KING 5 News via newstips@king5.com.
For other issues, see the pages below for more contact information.
For KING 5 TV: http://www.king5.com/about/contactus-tv.html
For KING5.com: http://www.king5.com/helpcenter/contactus

4. How do I apply for a job or internship with KING 5 TV?
For employment or internship opportunities at KING 5 TV, please see our job listings section at http://www.king5.com/jobs/.

5. What if I have other questions or comments about KING5.com?
We welcome your feedback and would be happy to answer any questions about KING5.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.king5.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about KING 5 on TV

1. Where do I submit a news tip?
We appreciate your help in identifying local news stories. To provide our online and broadcast news teams with information about current or late-breaking news, please e-mail us at newstips@king5.com
Phone: 1-800-45-NEWS-5
By Verizon: #885
FAX: 206-448-4525

2. Where can I find KING 5 Television's broadcast schedule?
KING5.com provides an updated calendar of all KING 5 Television programs schedule. Click here to view the TV schedule.

3. Who do I contact if I have questions about NBC programming?
For questions about NBC programming, please send and e-mail to programming@nbc.com or call (212) 664-4444.

4. How can I obtain a copy of a KING 5 Television news program or broadcast?
For a video tape copy of a KING 5 Television news program, please contact lschmidt@king5.com or call (206) 448-5555.

5. If I have a question or comment about a KING 5 Newscast, who do I contact?
For any questions or comments about a newscast or particular story, please e-mail us at news@king5.com.

6. Do you provide streaming video on your site?
At KING5.com, we deliver video content and specific video news stories from KING 5 Television newscasts. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

7. How do I watch streaming video online?
Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.
To access this free software, please go to www.microsoft.com/windows/windowsmedia/players.aspx. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline "Get the Latest!". From there, you simply click on the download link and follow their directions.
Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - select the appropriate link (matching your Mac version) and download the software by following their directions.

8. Why do some of the Web camera or radar images seem out of date on KING5.com?
Our Web site's radar and camera images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

9. Can I schedule a tour of KING 5 TV's facilities?
To schedule a group or individual tour of KING 5 TV's facility, please call (206) 448-3521.

10. What if I have other questions or comments about KING 5 Television?
We welcome your feedback and are happy to answer any questions about KING 5 Television. Please contact KING 5 Television at (206) 448-5555. KING 5 Television's customer service is available during regular business hours, 8 a.m. to 5 p.m., Monday through Friday.

Frequently Asked Questions about Registration

1. Why does KING5.com require a membership to access certain sections of the site?

When you complete KING5.com's simple one-time membership process, you receive instant access to all areas of our site without needing to signup again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your membership helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site that's more informative and tailored to your interests. In addition, we can better define our customer-base and make our site an attractive advertising option for advertisers.

KING5.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

2. What is a cookie?

A "cookie" is a small piece of information that enables us to automatically recognize you as a member when you return to KING5.com.

By seeing your cookie, we can instantly determine your preferences and make your visit quick and easy.

3. Why does KING5.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to KING5.com, we set a cookie that tells us who you are. Every time you go to a page on KING5.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to KING5.com automatically without entering your membership password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a member; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-sign up to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our Privacy Policy.

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4. What information will you be tracking along with my cookie?

KING5.com, like many other web publishers, tracks the activities of visitors to its site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking popularity of particular sections. KING5.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make KING5.com an attractive advertising medium for our advertisers.

5. What are you doing to protect my privacy?

KING5.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information. To protect it, we have adopted a set of strict regulations and guidelines - our Privacy Policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on with our advertisers so that they can better target their advertising messages. In addition, your information is safely stored behind a secure system that is inaccessible to outside parties. For further details about our privacy guidelines, please see our Privacy Policy.

6. Will I receive unsolicited e-mail if I accept your cookies?

If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from KING5.com or our advertisers, please log in at http://www.KING5.com/sharedcontent/registration/membercenter.jsp and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice, by going to http://www.KING5.com/sharedcontent/registration/membercenter.jsp and clicking on View My Account. You can cancel delivery at any time.

7. Will I receive unsolicited e-mail if I signup on your site?

If you have opted to receive special offers and exclusive promotional material, you will be sent any customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from KING5.com or our advertisers, please go to http://www.KING5.com/sharedcontent/registration/membercenter.jsp and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice by going to http://www.KING5.com/sharedcontent/registration/membercenter.jsp and clicking on View My Account. You can cancel delivery at any time.

8. How can I remove myself from your database?

To completely delete your account, please sign into the MemberCenter by clicking on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.

Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete My Account."

Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to signup again.

9. What if children try to signup on your site?

In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), KING5.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the signup process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

10. What happens if someone is not truthful in the signup process?

Your answers help us to tailor advertising and editorial content that will interest you. The information that you provide on the signup form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you.

11. Why is all information required on the membership form?

We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally relevant to you and tailored to your interests. And we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

12. How are you going to use this information?

We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our members, we give our advertisers a better understanding of who is viewing their advertising.

13. Are you going to sell or share my personal information?

We share aggregated information about our members with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer base, making our site an attractive advertising option for advertisers.

14. How long are you going to be keeping this information?

KING5.com plans to keep this information as long as you are an active member of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

15. Will you be using my name or e-mail address to solicit anyone else?

We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, KING5.com runs promotions where we invite you to tell your friends about KING5.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

16. Will my e-mail address or name appear anywhere on your site?

Yes, your member name will be used that you input during the signup process as well as if it is part of a legitimate news story.

17. How can I change my account information?

To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account. Click on the appropriate link that is necessary to modify your account information and follow the instructions. The system will automatically update itself once you've made your changes. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.

18. I requested a new password, but it was never sent to me.

When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some e-mail providers classify these e-mails as spam, junk or bulk e-mail. If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, because the e-mail may have been automatically deleted.

19. I am a member, so why am I being asked to signup again?

One reason you may be asked to signup again is that the cookies we use to recognize members may have been deleted or may have expired. You do not need to go through the entire membership process; you only need to sign in again. To sign in, look for the shadowed box with the title "Already a member?" located on the right-hand side of the membership form. Enter your username and password, click on 'Go' and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.

Another reason you may be asked to complete the signup process again is for a contest or SMS but this should only occur once.

20. Why does the system not accept my e-mail address?

Please check your e-mail address for accuracy. If correct, you may already be a member with us. Click on the "Forgot Password?" link on our membership page (in the "Already a Member?" box). Enter the e-mail address you used to signup and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your spam, junk or bulk e-mail folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

21. I want to change my password. What do I do?

To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.

22. I don't want to be contacted by advertisers. How do I get my name off your contact list?

To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive e-mails from advertisers. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

23. How do I unsubscribe to a newsletter or other products?

If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-mail Options." Click on either the "E-mail Subscriptions" or "MySpecialsDirect" link and follow the instructions. Once you submit your changes, your updated information will be saved.

Please know that you may cancel delivery at any time. Allow two business days for processing. If you are still having problems after a few days, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

24. How secure is this Membership process? Will anyone be able to steal my e-mail or contact information?

Our Web site signup process is very protected. We take extraordinary steps to ensure that our Web site is protected from hacking or other illegal activity. Your membership account is included in that protection. KING5.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

25. If you are customizing your content to me, does this mean that I don't get to see some of your site?

No. Membership ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

26. How do I get a question answered that is not in the FAQ?

We welcome your feedback and would be happy to answer any questions. Contact us directly through our Help Center Feedback Form. You can also contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with KING5.com?
Please complete our online Help Center Feedback Form (http://www.king5.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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2. How do I make KING5.com my Start Page?
Use the "Make Me Your Homepage" link in the left-hand column on the home page of KING5.com.

3. I have a new e-mail address, so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.king5.com/helpcenter/contactus
To change your other account information please go to http://signin.king5.com, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.king5.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about TicketCenter

1. What is TicketCenter?
TicketCenter, powered by LiquidSeats, Inc., is the premier provider of ticketing software and solutions to purchase tickets online safely and securely for sports teams, performing arts, media companies, university athletic programs, event producers and more. LiquidSeats acts as the financial intermediary and takes responsibility for the physical transfer of the tickets, leveraging its relationships with leading technology partners.

2. Are there any fees associated with buying and selling tickets?
The seller will incur a 15% service charge. No fees are added for the buyer.

3. How do I sell my tickets?
If you are ready to become a seller, click "Sell Your Tickets" to create a seller's account. You will then select the event and location for the tickets you want to sell. If you are not a member, you will be asked to register.

4. I am a seller, why do you need my credit card?
We use your credit card information to verify your identity. Using the credit card processing network, we will verify that the name and billing address you entered match the name and billing address on the credit card. We will not charge you anything to register. We require this of everyone selling to create the safest, most secure marketplace possible. Entering your credit card is safe, as we utilize the latest encryption technology available.

5. Can I sell tickets the same day as the event?
In some markets we offer "Same Day Sales" which allows you the amazing ability to sell tickets up to the morning of an event. As soon as your transaction is complete, we'll contact you by either email or telephone to schedule a pickup at the location you've specified. One of our Same Day Delivery Services will then meet you at that location, verify the tickets, and deliver them to will call for the buyer to pick up. It really is that simple and we guarantee you'll never be charged a thing. This service is offered in a few select markets where we have couriers on hand to complete Same Day Sales. In other markets, the last day tickets will be listed on the site will be 3 business days before the event. This is in order to allow for on time delivery before the event.

6. How do I buy tickets?
Use the TicketCenter link in the left column of this site's home page to get to the TicketCenter area. Then you need to register by clicking the "Login/Register" button on the StubHub navigation bar located on the right side of the page and then click "Sign Up Now." (Note: Because this service is provided by an outside party, your TicketCenter user account is different from your account for our site. If you have registered with our site, you will still need to register with TicketCenter.) The next page will prompt you to fill in your First Name, Last Name, the Email Address that you check most often, and make up a login name and password. Then fill out all address information, phone numbers, birth date (in order to verify you are over 18), and what type of email format you would like to receive messages in (if you are unsure select Text). You can uncheck the box if you do not wish to receive information from us.

Finally, read the User Agreement and check the box if you agree to it. Then click "Register Now" and click "Continue" on the next page. You will be returned to the original page you were on before you began the login process.

Once you find your tickets, you will get the specific seller, pricing and location information. At this point you will also see whether the seller has chosen to sell their tickets in an auction or at a fixed price. When you're ready to buy, click the "Purchase" button or the "Bid" button to get in on the auction action. Your credit card is not charged and the seller is not paid until delivery is confirmed via our fully trackable delivery methods.

When bidding, enter your maximum bid in the bid box. Then, click on the "Bid" button. We will now bid on your behalf up to your maximum bid.

7. Do I have to use a credit card to buy tickets?
Yes, all purchases made must be made with a valid credit card. Visa, MasterCard, American Express and Discover are accepted.

8. How do I receive my tickets?
We ship using FedEx 2-Day, FedEx Overnight, and Same Day Sales delivery to will call (in some markets) to get your tickets to you. All methods are fully trackable. We will have your tickets shipped in the least expensive way possible given the time frame between when you purchase your tickets and the time and date of the event. For this reason, we do NOT ship via any other methods, including U.S. mail.

Regardless of which shipping/delivery method is used, everything is fully trackable and we will keep you informed. We will send you an email with your shipping and tracking information as soon as it is shipped. The seller is not paid until after you receive your tickets to ensure you receive the exact tickets you ordered in a timely manner.

Additional Resources