Day 2 of WA health exchange: It's working

Day 2 of WA health exchange: It's working

Day 2 of WA health exchange: It's working

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by Associated Press and KING 5 News

KING5.com

Posted on October 2, 2013 at 9:54 AM

Updated Wednesday, Oct 2 at 5:30 PM

Washington Health Benefit Exchange is open and ready for business on its second day of operation.

Mike Marchand, director of communications for the Exchange, said the website remained up for day two, but was still sluggish at times.

The Exchange reports 170,487 page views on its first day. By its second day, customers had created 6,385 accounts on the site.

The call center says it received 6,199 calls on opening day. The overall wait time that customers were on hold was 1 minute and 13 seconds.
   
Computer problems closed Washington Healthplanfinder, the website for the health insurance marketplace, for approximately 5 hours on Tuesday morning, its first day of operation.
   
A spokesman for the exchange says glitches are part of the story for any new software launch. Michael Marchand says the problem on Tuesday was not related to the volume of visitors or the federal government shutdown.
   
In addition to the online marketplace, Washington residents can sign up by telephone or in person. Officials say it takes about an hour to go through the process for an individual or a little longer for a family.
 
Washington officials estimate about a million state residents do not have health insurance.

Related links and stories:

Presure mounts to fix health insurance exchanges

Washington Healthplanfinder (www.wahealthplanfinder.org)

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